Summary
Work History
Skills
Timeline
Generic

Berenice Jurado

Santa Cruz CA,CA

Summary

Dynamic customer service professional with a proven track record at Goodwill Indestries, excelling in customer relations and payment processing. Recognized for enhancing team collaboration and improving service efficiency, while consistently delivering quality solutions and creating memorable experiences for guests. Strong data entry skills complement my commitment to excellence.

Work History

Customer Service Representative

Santa Çruz Children's Museum of Discovery
Santa Cruz, CA

Organized service desk displays and merchandise racks to enhance store presentation. Entertained tour guest with various props and signs for maximum engagement creating fun and lasting memories.

Processor

Goodwill Industries Store & Donation Center
Santa Cruz, CA
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.
  • Made sure that products were produced on time and are of good quality.

Sales Associate

Goodwill Store
Santa Cruz, CA
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Front Counter Clerk

Classic Cleaners
Santa Cruz, CA
  • Improved customer satisfaction by providing efficient and friendly service at the front counter.
  • Balanced end-of-day cash registers meticulously ensuring accuracy in all financial records handled daily.

Cashier

Joes Pizza and Subs
Santa Cruz, CA
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Data Entry Intern

Logistics
Watsonville, CA
  • Enhanced report quality by identifying and rectifying data inaccuracies.
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
  • Saved scanned documents in database ensuring preservation of critical information.
  • Corrected data entry errors to prevent duplication or data degradation.

Skills

  • Customer service
  • Data entry
  • Customer relations
  • Payment processing
  • Quality control
  • Product and service solutions
  • Key holder experience

Timeline

Customer Service Representative

Santa Çruz Children's Museum of Discovery

Processor

Goodwill Industries Store & Donation Center

Sales Associate

Goodwill Store

Front Counter Clerk

Classic Cleaners

Cashier

Joes Pizza and Subs

Data Entry Intern

Logistics
Berenice Jurado