Summary
Work History
Education
Skills
Languages
Timeline
Generic

Berenice Martinez

Desert Hot Springs,CA

Summary

Hi, my name is Berenice Martinez, I'm a positive individual dedicated to customer service and contributing to company success. I'm looking forward to joining a great work environment, and I would be happy to be an addition to a great staff!

Work History

Receptionist

The Brow Cave & Beauty
Desert Hot Springs, CA
  • Greeted guests, managed check-ins, and scheduled appointments efficiently, developing strong customer relationships.
  • Coordinated front desk operations, helping in-person visitors and callers with knowledgeable assistance regarding information about services, products, and prices for customers.
  • Collaborated with team members to ensure that high standards of customer service were met consistently, allowing sufficient time for requested services.
  • Processed customer payments using various payment methods.
  • Managed and performed inventory checks on salon products, tools, and other supplies, as needed.
  • Organized special events for the salon including promotional activities, product launches or special discounts.
  • Minimal janitorial duties, ensuring all areas of the salon were clean and organized at all times.

Catering Assistant

Mamarabia
Indio, CA
  • Assisted in menu planning and food preparation for various events, prepared a variety of foods according to recipe specifications, and ensured compliance with food safety regulations and standards.
  • Set up and organized buffet tables, beverage areas, and other service stations prior to events.
  • Collaborated with team members to efficiently serve food and beverages to guests, and provided excellent customer service, addressing guest inquiries and concerns promptly to accomplish goals.
  • Maintained high standards of customer service during high-volume work shifts, and restocked supplies when needed throughout the duration of events.
  • Handled cash and processed payments for catering services.
  • Provided food samples and interacted with guests to obtain feedback on food quality and service levels.
  • Trained new catering assistants in proper procedures and customer service standards.
  • Adhered to all health department regulations regarding food handling and sanitation practices.

Receptionist

Henrys Auto Glass
Desert Hot Springs, CA
  • Scheduled and confirmed appointments for customers by telephone, investigating and analyzing client auto glass complaints to identify and resolve issues.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed the inventory of auto glass and supplies, providing product shipment logistical support by coordinating with vendors.
  • Processed customer payments and invoices efficiently and accurately.
  • Resolved customer service inquiries in a timely manner while providing excellent customer service.
  • Performed follow-up calls after each appointment to ensure satisfaction with services provided.

Education

High School Diploma -

Palm Springs High School
Palm Springs
06-2016

Skills

  • Customer relationship management
  • Inventory management
  • Conflict resolution
  • Computer software (POS system, Microsoft etc)

Languages

Spanish
Limited

Timeline

Receptionist

The Brow Cave & Beauty

Catering Assistant

Mamarabia

Receptionist

Henrys Auto Glass

High School Diploma -

Palm Springs High School