Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jessica Haas

Desert Hot Springs,CA

Summary

Dynamic Security Investigator with extensive experience at Agua Caliente Casino Resort & Spa, excelling in evidence collection and investigative techniques. Proven ability to collaborate with law enforcement and manage crisis situations effectively. Recognized for enhancing operational efficiency and maintaining compliance, while fostering strong relationships through ethical practices and integrity.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Security Investigator

Agua Caliente Casino Resort & Spa
11.2020 - 05.2025
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Carefully documented statements, observations, and evidentiary materials.
  • Conducted interviews with witnesses and clients.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Collaborated with federal agencies on investigations.
  • Documented findings and prepared detailed reports.
  • Conducted impartial investigations into complaints by employees.
  • Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
  • Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
  • Uploaded evidence into case management system each day.

Security Dispatch Supervisor

Agua Caliente Casino Palm Springs
06.2011 - 11.2020
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Managed 8 dispatchers while leading and delegating job assignments, tracking project status and resolving issues to maximize productivity.
  • Maintained meticulous employee records to accurately track attendance and productivity.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Documented suspicious activity and events through detailed reports, submitting timely updates to Management.
  • Supervised or trained surveillance observers.
  • Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
  • Trained surveillance observers on key factors to watch for and internal reporting procedures.
  • Reviewed live and archived video surveillance footage for investigative purposes.
  • Reviewed video surveillance footage.
  • Reported violators and incidents to correct staff members and followed up with detailed documentation.
  • Maintained log of surveillance operations, noting discrepancies or suspicious activity.
  • Inspected cameras, monitors and other surveillance equipment for operational integrity.
  • Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
  • Identified illegal activities and alerted floor security personnel to address concerns.
  • Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.

Custody Officer

Palm Springs Police Department
07.2008 - 12.2008
  • Attended to feeding, housing, and physical well-being of inmates.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Processed inmates by taking photographs and fingerprints.
  • Regularly conducted security and sanitation checks.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Processed visitors and attorneys arriving to see prisoners.
  • Verified identification using specialized databases and methods such as fingerprinting.
  • Created and maintained positive relationships with inmates to build rapport and trust.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Assisted in intake and release of inmates.
  • Conducted security checks of inmates and living areas.
  • Supervised inmates during meals, recreation and other activities.
  • Enforced rules and regulations to maintain order among inmates.

Education

Associate of Arts - Criminal Justice

University of Phoenix
Phoenix, AZ
06-2011

Skills

  • Investigative techniques
  • Video surveillance
  • Evidence collection
  • Law enforcement collaboration
  • Records handling
  • Claims documentation
  • Claims resolution

Accomplishments

  • Recipient of the Palm Springs Citizen Award in 2017 for investigative work leading to conviction of the person responsible for homicide.
  • Used Microsoft Excel to develop claim & counterfeit tracking spreadsheets.

Certification

  • First Aid/ CPR / AED Certification valid until 2027.

Languages

English
Native or Bilingual

Timeline

Security Investigator

Agua Caliente Casino Resort & Spa
11.2020 - 05.2025

Security Dispatch Supervisor

Agua Caliente Casino Palm Springs
06.2011 - 11.2020

Custody Officer

Palm Springs Police Department
07.2008 - 12.2008

Associate of Arts - Criminal Justice

University of Phoenix

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