Diego Perez
Palm Springs,CA
Summary
Dynamic leader with proven expertise in team management and guest relations honed at Agua Caliente Casino Resort & Spa. Excelled in enhancing customer satisfaction and fostering a positive work culture, showcasing exceptional employee coaching and meticulous adherence to health standards. Skilled in efficiently orchestrating front-of-house operations to elevate dining experiences.
Overview
3
3
years of professional experience
Work History
Restaurant Shift Lead
Agua Caliente Casino Resort & Spa
03.2022 - 02.2024
- Provided exceptional guest service by addressing special requests, dietary restrictions, and any other needs to create a memorable dining experience.
- Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
- Enhanced customer satisfaction by efficiently managing front-of-house operations.
- Fostered a positive work culture among employees through team-building activities and an open-door policy for addressing concerns or suggestions.
- Conducted regular performance evaluations for staff members, providing constructive feedback for improvement opportunities.
- Monitored employee food handling, safety and uniform requirements.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
Restaurant Host
Darden
12.2021 - 02.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
Banquet Server
Classic Club
10.2020 - 11.2021
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Education
High School Diploma -
Rancho Mirage High School
Rancho Mirage, CA06-2021
Skills
- Team motivation
- Scheduling staff
- Team management
- Shift handover
- Guest relations
- Employee coaching
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Shift Lead
Agua Caliente Casino Resort & Spa
03.2022 - 02.2024
Restaurant Host
Darden
12.2021 - 02.2022
Banquet Server
Classic Club
10.2020 - 11.2021
High School Diploma -
Rancho Mirage High School
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