KYNEESHA YOUNG
SeoulSpice Korean Restaurant
7
years of professional experience
Shift Lead experienced in team management and inventory control. Enhanced team performance and streamlined processes, contributing to optimal service delivery and high customer satisfaction. Managed daily operations and team training, fostering a cohesive environment focused on achieving results.
Work History
Restaurant Shift Lead
3 Years 4 Months- Coordinated staff schedules to align with peak service periods, enhancing team performance.
- Supervised daily restaurant operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff on food safety practices and service protocols.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Assisted in hiring processes by reviewing applications, conducting interviews, and selecting top candidates for open positions in the restaurant team.
- Ensured timely food delivery by coordinating with kitchen staff, expediting orders when necessary.
Restaurant Shift Manager
1 Year 10 Months- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Coordinated staff schedules to optimize coverage during peak hours and special events.
- Trained and mentored new staff on service standards and operational procedures.
- Implemented inventory management processes to reduce waste and maintain stock levels.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Checked and monitored inventory levels to reorder items.
Restaurant Shift Manager
1 Year 5 Months- Trained and supervised staff to maintain high service standards.
- Managed daily operations to ensure efficient restaurant functionality.
- Developed schedules that improved labor efficiency and coverage.
- Implemented inventory control measures to optimize stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Education
High School Diploma
Skills
Scheduling staff
Team management
Team leadership
Order management
Complaint resolution
Employee training
Complaint handling
Customer complaint resolution
Team motivation
Shift handover
Timeline
Restaurant Shift Lead
SeoulSpice Korean Restaurant
04.2023 - CurrentRead More
Restaurant Shift Manager
McDonald's Restaurant
06.2021 - 04.2023Read More
Restaurant Shift Manager
Wendys Restaurant
01.2020 - 06.2021Read More
Culpeper High School
High School Diploma
Read More