Caroline Garretson
Rock Hill
Summary
Experienced in restaurant work and management. Reliable, flexible and effective at problem solving and communication. Effective in positive relationships with staff that help create an excellent work environment to boost motivation.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Restaurant Shift Lead
Showmars
02.2018 - 05.2026
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff on service protocols and operational standards.
- Managed inventory control, optimizing stock levels to minimize waste.
- Streamlined communication between front and back of house to enhance service efficiency.
- Resolved customer complaints swiftly, improving overall guest satisfaction.
- Collaborated with management to develop training materials for ongoing staff education.
- Increased employee retention by implementing thorough training programs and providing ongoing support.
- Enhanced customer satisfaction by efficiently managing front-of-house operations.
- Provided exceptional guest service by addressing special requests, dietary restrictions, and any other needs to create a memorable dining experience.
- Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
- Fostered a positive work culture among employees through team-building activities and an open-door policy for addressing concerns or suggestions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Education
High School Diploma -
York Preparatory Academy
Rock Hill05-2017
No Degree - Nursing
York Technical College
Rock Hill, SC06-2029
Skills
- Team motivation
- Scheduling staff
- Team management
- Shift handover
- Guest relations
- Hygiene standards
- Table management
- Task delegation
- Staff training
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Reliability
- Complaint handling
Certification
- Serv Safe
- Certified Bartending, ABC Bartending School
Timeline
Restaurant Shift Lead
Showmars
02.2018 - 05.2026
No Degree - Nursing
York Technical College
High School Diploma -
York Preparatory Academy