Jennifer Baca

• Collaborate with kitchen staff to prepare orders quickly while maintaining quality standards.

• Delegate tasks and supported team collaboration to ensure efficient operations during opening and closing shifts.

• Provide detailed menu and flavor knowledge to guide guests in making informed selections.

• Ability to remain composed and professional in high-pressure situations while meeting guest needs.

• Utilized POS systems to efficiently enter orders, process payments, manage tabs, and handle complimentary items to enhance customer service.
• Excelled in delivering personalized assistance to customers, ensuring a positive experience in fast-paced, high-volume situations.
• Executed effective multitasking strategies to handle numerous tables and competing priorities during high-volume shifts, maintaining service excellence.
• Managed customer interactions with a focus on resolving issues amicably, contributing to overall guest satisfaction and loyalty.

• Coordinated daily operations between housekeeping, maintenance, and management departments.
• Guided new staff through comprehensive training on hotel policies and customer service protocols, ensuring consistent guest satisfaction.
• Analyzed and resolved operational challenges at the hotel front desk, upholding high standards of service for guests.
• Managed weekly scheduling for front desk staff to ensure optimal coverage and efficiency