Sierra Sizemore
Pass Christian,MS
Summary
Dynamic restaurant professional with proven leadership at Dempseys Steak And Seafood, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in staff training and upselling, I foster teamwork and maintain high hygiene standards, resulting in improved operational efficiency and a memorable dining experience for guests.
Overview
11
11
years of professional experience
Work History
Restaurant Shift Lead
Dempseys Steak And Seafood
Kiln, MS
04.2017 - Current
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Provided exceptional guest service by addressing special requests, dietary restrictions, and any other needs to create a memorable dining experience.
- Implemented daily pre-shift meetings to boost team morale, share important updates, and address any concerns proactively.
- Fostered a positive work culture among employees through team-building activities and an open-door policy for addressing concerns or suggestions.
- Ensured timely food delivery by coordinating with kitchen staff, expediting orders when necessary.
- Conducted regular performance evaluations for staff members, providing constructive feedback for improvement opportunities.
- Maximized revenue by upselling menu items, suggesting specials, and promoting special events or offers.
- Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
- Boosted overall operational efficiency by continuously reviewing workflows, identifying areas for improvement, and implementing necessary changes.
- Reduced wait times during peak hours by optimizing table turnover rates through efficient seating arrangements and attentive service.
- Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Checked and monitored inventory levels to reorder items.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
Restaurant Server
The Red Zone
Diamondhead, MS
03.2014 - 09.2014
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Nursing -
Mississippi Gulf Coast Community College
Gulfport, MSBasics - Nursing
Pearl River Community College
WavelandHigh School Diploma - Basics
Hancock High School
Kiln, MS12.2011
Skills
- Hygiene standards
- Staff training
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Customer satisfaction
- Team leadership
- Active listening
- Upselling
- Professional demeanor
Timeline
Restaurant Shift Lead
Dempseys Steak And Seafood
04.2017 - Current
Restaurant Server
The Red Zone
03.2014 - 09.2014
Nursing -
Mississippi Gulf Coast Community College
Basics - Nursing
Pearl River Community College
High School Diploma - Basics
Hancock High School