Julia Morales
Otisville,NY
Summary
Proven ability to enhance customer satisfaction through effective complaint resolution and team management in the restaurant industry.
Overview
18
18
years of professional experience
Work History
Restaurant Shift Lead
Montgomery Bakery
07.2024 - 04.2026
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored new staff on food safety standards and customer service protocols.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated employee positions for the day based on their stronger skills.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
- Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
Assistant Manager in Training
Quick Check
02.2024 - 07.2024
- Assisted in daily operations, ensuring compliance with company policies and standards.
- Trained new staff on operational procedures and customer service excellence.
- Provided exceptional customer service while managing daily tasks
- Contributed to long-term business planning by participating in strategy meetings with upper management.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved customer satisfaction by addressing and resolving customer issues in a timely manner.
Store Manager
MNY Circleville LLC (Exxon Gas Station-convenience Store)
10.2008 - 05.2023
- Managed daily operations, ensuring compliance with safety regulations and company policies.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- In charge of hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented customer service strategies, improving customer satisfaction ratings.
- Coordinated scheduling and staffing, aligning resources with peak business hours.
- Developed operational procedures, streamlining workflows for increased productivity.
- Led loss prevention efforts, minimizing shrink through effective security measures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
La Parroquia
Peten Guatemala10-1995
Skills
- Team motivation
- Scheduling staff
- Team management
- Shift handover
- Employee coaching
- Cash handling oversight
- Customer complaint resolution
- Task delegation
- Employee scheduling
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Shift Lead
Montgomery Bakery
07.2024 - 04.2026
Assistant Manager in Training
Quick Check
02.2024 - 07.2024
Store Manager
MNY Circleville LLC (Exxon Gas Station-convenience Store)
10.2008 - 05.2023
High School Diploma -
La Parroquia