Jacob-Patrick Fegan
St. Petersburg,Florida
Summary
Confident Shift Lead with 1 year of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention. Successful Shift Lead with background overseeing food service operations to offer outstanding customer experiences. Talented at training crews to courteously respond to customer needs and quickly perform various tasks. Flexible and willing to work day, night and weekend schedules.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Shift Lead
Panda Express
12.2022 - Current
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Ensured timely food delivery by coordinating with kitchen staff, expediting orders when necessary.
- Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
Restaurant Team Member
Taco Bell
06.2022 - 12.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Restaurant Team Member
Chick-fil-A
06.2021 - 02.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
High School Diploma -
Boca Ciega High School
Gulfport, FL05.2024
Skills
- Team motivation
- Scheduling Staff
- Team Management
- Shift Handover
- Guest Relations
- Complaint Handling
- Employee Coaching
- Cash handling oversight
Certification
I have my CET.
Timeline
Restaurant Shift Lead
Panda Express
12.2022 - Current
Restaurant Team Member
Taco Bell
06.2022 - 12.2022
Restaurant Team Member
Chick-fil-A
06.2021 - 02.2022
High School Diploma -
Boca Ciega High School
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