HOA NGUYEN
Arlington
Summary
- I excel at teamwork and have experience training new staff, helping to integrate teams and emphasize the importance of collaboration. Skilled in team management and inventory control, I’ve improved operational efficiency and customer satisfaction at Bon Kbbq through effective training and problem-solving. I’m committed to high service and safety standards while fostering team motivation and cooperation.
- I am a dedicated and focused worker with strong multitasking skills, committed to delivering high-quality results. I am reliable and loyal, especially when given opportunities to grow in a supportive and balanced work environment.
Overview
11
11
years of professional experience
Work History
Restaurant Shift Lead
Bon Kbbq
3810 S Cooper St #130, Arlington, TX 76015
09.2019 - Current
- Improved operational efficiency and dining experience by streamlining communication between kitchen and service staff and implementing workflow enhancements based on continuous process reviews.
- Managed inventory through regular audits to minimize waste and maximize profits, while ensuring a clean, safe environment by consistently following health code regulations and conducting routine inspections.
- Trained and cross-trained restaurant staff in food preparation, register operation, and cleanliness, while coaching teams to manage production levels, reduce waste, and maintain cost efficiency.
Restaurant Supervisor
Duc Chuong
1818 E Pioneer Pkwy, Arlington, TX 76010
09.2016 - 07.2019
- Effectively resolved guest complaints to improve satisfaction and loyalty, while hiring, training, and mentoring staff to consistently uphold high quality service standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Effectively coordinated staff to maintain smooth operations, optimized inventory to reduce waste, and upheld health, safety, and compliance standards to ensure a clean and efficient work environment.
Insurance Agent
UAG
1600 E Pioneer Pkwy, Arlington, TX 76010
04.2016 - 07.2016
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Restaurant Server
The Pearl
2625 W Pioneer Pkwy #600, Grand Prairie, TX 75051
05.2015 - 03.2016
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Associate of Arts - Business Management
Tarrant County College
Fort Worth, TX02-2025
Skills
- Work multitasking
- Hard working
- Team motivation
- Scheduling staff
- Team management
- Shift handover
- Staff training
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Restaurant Shift Lead
Bon Kbbq
09.2019 - Current
Restaurant Supervisor
Duc Chuong
09.2016 - 07.2019
Insurance Agent
UAG
04.2016 - 07.2016
Restaurant Server
The Pearl
05.2015 - 03.2016
Associate of Arts - Business Management
Tarrant County College