Berenice Martinez
El Monte,CA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Organized Patient Service Representative with 4 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Cedar Sinai Orthopedics at Huntington Health (Risser Orthopaedic Group)
Arcadia
11.2022 - Current
- Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
- Greets patients and assists with resolving patient issues or raising patients issues.
- Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
- Schedules appointments, completes patient registration, collects patient payments and provides a high standard of patient service.
- Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
- Process and track referrals and authorizations for various insurance types.
- Manages patient care flow and assists with monitoring CS-Link message pools and standard work.
- Monitors and assess their own workflow to find opportunities for improvement.
- Explains policies, procedures, or services to patients using administrative knowledge.
- Participates in daily huddles and staff meetings.
- Promotes and practices infection prevention standards and all department policies and procedures.
- Going on 4 Years
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Processed patient information requests efficiently, ensuring timely access to records.
Head Cashier
Home Depot
West Covina, CA
05.2021 - 11.2022
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored team members on cash handling procedures and customer service standards.
- Implemented process improvements that enhanced transaction efficiency and reduced errors.
- Coordinated schedules to optimize staffing levels during peak business hours.
- Monitored cash register performance, identifying discrepancies and implementing corrective measures.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Built positive relationships with customers to increase repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Major/Degree - Psychology, Child Development
Community College
Rio Hondo12-2021
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient intake
- Payment collection
- Patient confidentiality
- Check-in coordination
- Front desk supervision
- Appointment confirmation
- Phone and email etiquette
- Paging systems
Timeline
Patient Service Representative
Cedar Sinai Orthopedics at Huntington Health (Risser Orthopaedic Group)
11.2022 - Current
Head Cashier
Home Depot
05.2021 - 11.2022
Major/Degree - Psychology, Child Development
Community College