Berenice Mascote
2307 Campbell Rd Houston ,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
WellMed at Katy
Katy, TX
01.2018 - 01.2026
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted patients with inquiries, ensuring clear communication and timely responses.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Upheld strict confidentiality standards, safeguarding sensitive patient information according to HIPAA regulations.
Customer Service Representative
Walgreens
03.2016 - 01.2018
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to improve service delivery and streamline operational processes.
- Assisted customers with inquiries, providing accurate information and support to enhance satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out procedures.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
Education
High School Diploma -
Northbrook High School
Houston, TXSkills
- Customer service
- Call center experience
- Payment processing
- Product knowledge
- Appointment scheduling
- Critical thinking
- HIPAA compliance
- Office administration
- Data entry proficiency
- Document filing
- FLUENT IN SPANISH
- Verbal and written communication
- Phone and email etiquette
- Multitasking and organization
- Flexible schedule
- Records maintenance
- Punctual and hardworking
Timeline
Patient Service Representative
WellMed at Katy
01.2018 - 01.2026
Customer Service Representative
Walgreens
03.2016 - 01.2018
High School Diploma -
Northbrook High School