Berenice Mora
Millbrae
Summary
Dynamic team leader dedicated to fostering an inclusive environment that enhances recognition for both customers and team members. Proven track record in improving operational efficiency through targeted coaching and effective communication, ensuring alignment of team strengths with operational needs.
Overview
28
28
years of professional experience
Work History
Team Lead
Philz Coffee
San Mateo
06.2022 - Current
Created an inclusive environment fostering recognition for customers and team members.
Enforced Philz core values through coaching and training of new and tenured employees.
Utilized deployment tools to align team strengths with operational needs.
Maintained professional communication with store leader for effective collaboration.
Held operations badge, ensuring compliance and performance standards.
Assisted team leader in executing operational and administrative tasks.
- Trained new team members on service standards and coffee preparation techniques.
- Managed inventory levels, ordering supplies to maintain stock.
- Resolved customer complaints with effective communication and problem-solving skills.
Shift supervisor
Starbucks coffee co
11.2016 - 04.2022
- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Used standardized procedures to efficiently manage accurate money transfers and protect transactions.
- Supervised and coached employees to enhance performance and productivity.
- Evaluated employee behaviors, skills, and knowledge, and provided hands-on training and mentoring to those who needed it on a regular basis.
- Maintained close relationships with customers to enhance customer satisfaction.
- Assisted the store manager in executing store operations during scheduled shifts.
- Created a performance-oriented culture with happy, hardworking employees by emphasizing employee success and developing leaders from within.
- Created a positive learning environment for employees on shift by providing clear, specific, timely, and respectful coaching and feedback.
Inventory manager
classic party rentals
09.2008 - 11.2016
- Material flow, storage, and order fulfillment were all under my supervision.
- Changes in carrier status were updated in the database.
- Kept all documentation and records accurate and up-to-date with the most recent data to avoid errors in processing or delivery.
- Prepared documents for the submission of shipment claims.
- Figured out the most cost-effective shipping procedures and routes.
- Maximized coverage by carefully allocating resources, setting schedules, and delegating assignments.
- Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds.
- Established long-term customer relationships through prompt and courteous service.
- Maintained established stock levels based on sales forecasts and demand to ensure that orders were filled on time.
STORE MANAGER
STRABUCKS COFFEE CO
10.1998 - 03.2008
- Managed point-of-sale systems, focusing on accuracy and efficiency.
- Created loyal customer base through exceptional service and engagement.
- Counted cash drawers and deposited funds, ensuring financial accuracy.
- Reduced on-site cash with frequent deposits and high accuracy in predicting operations.
- Built a new store from the ground up by hiring and training a capable team.
- Increased sales by creating and analyzing weekly inventory reports.
- All store and staff issues, financial goals, and sales were reported to the district manager.
- Achieved store sales and profit targets through effective customer engagement strategies.
- Generated repeat business by providing exceptional customer service and positive engagement.
- Communicated store and staff issues to district manager, facilitating timely resolutions.
Education
Business management -
unam (UNIVERSITY)
MEXICO CITYHigh school -
secundaria Tecnica
Mexico CitySkills
- Operations management
- Staff management
- Staff scheduling
- Performance monitoring
- Workflow management
- Inventory control
- Cash handling expertise
- Employee training
- Performance coaching
- Customer service
- Client communication
- Effective communication
- Conflict resolution
- Problem solving
- Task delegation
- Team building
- Time management
- Leadership
- Bilingual
- Operational compliance
- Relationship building
Languages
Spanish
Native/ Bilingual
Timeline
Team Lead
Philz Coffee
06.2022 - Current
Shift supervisor
Starbucks coffee co
11.2016 - 04.2022
Inventory manager
classic party rentals
09.2008 - 11.2016
STORE MANAGER
STRABUCKS COFFEE CO
10.1998 - 03.2008
Business management -
unam (UNIVERSITY)
High school -
secundaria Tecnica