Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Berenice Moreno

Dallas,TX

Summary

Hardworking and dedicated professional with strong skills in customer service, multitasking, and time management. Committed to providing every patient with a positive and memorable experience. Highly responsible, organized, and self-motivated, with the ability to adapt quickly to fast-paced environments and last-minute changes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Assistant/Office Manager

Injury Care Chiropractic
Dallas, Texas
08.2016 - 08.2025

* Assist chiropractor with patient care by taking vital signs, patient histories, and preparing patients for examinations.

* Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.

* Answered phones, scheduled appointments, and managed patient flow while greeting visitors in a professional manner.

* Filed insurance claims forms in accordance with applicable regulations.

* Registered new patients into practice management software program, accurately entering demographic information.

* Documented notes during patient visits.

* Organized patient charts before each day's clinic sessions began.

* Inspected equipment to ensure proper working order prior to use on patients.

* Prepared treatment rooms for patients by cleaning and sanitizing surfaces, and restocking supplies.

* Educated patients on home exercises and home care.

* Responded to patient callbacks during and after hours, when necessary.

* Supported administrative staff by processing payments.

* Requested information needed to complete patient's file such as letter of protection, Hospital records, imaging reports.

* ICD-10, CPT chiropractic codes

Medical Assistant/Receptionist

Pain Free Chiropractic
Dallas, Texas
09.2010 - 07.2016
  • Set up appointments for physician visits and procedures using calendar software.
  • Updated group medical records and technical library to promote smooth office operations.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Processed patient payments and scanned identification and insurance cards.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up waiting room to maintain neat and organized space.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Ordered and maintained supply inventory for medical office.
  • Interviewed patients to complete case histories and intake forms.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Assisted physicians with finalizing reports, speeches or presentations.

Education

Medical Assistant

Performance Masters Career Institute
Dallas, TX
11-2021

Non Certified Technician

Avery X-Ray Schools
Dallas, OR
09-2021

GED -

Aberg Center of Literacy
Dallas, OR
06-2021

Skills

Office Administration

Medical Billing and Charting

Insurance Claims

Payment Collection

Insurance Verification

Medical Records Management

Chiropractic Terminology

Assisting doctors with translation

Appointment scheduling

ICD-10 coding

Patient Registration

Appointment management

Patient Care

Problem solving

Check-in coordination

Languages

Spanish
Full Professional

Certification

  • National Association for Health Professional Certificate of Registration/ Medical Assistant
  • NRCMA certification expiration date: 1/15/2026
  • Texas Notary Public since September 2020

Timeline

Medical Assistant/Office Manager

Injury Care Chiropractic
08.2016 - 08.2025

Medical Assistant/Receptionist

Pain Free Chiropractic
09.2010 - 07.2016

Medical Assistant

Performance Masters Career Institute

Non Certified Technician

Avery X-Ray Schools

GED -

Aberg Center of Literacy