Berenice Moreno

* Assist chiropractor with patient care by taking vital signs, patient histories, and preparing patients for examinations.

* Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.

* Answered phones, scheduled appointments, and managed patient flow while greeting visitors in a professional manner.

* Filed insurance claims forms in accordance with applicable regulations.

* Registered new patients into practice management software program, accurately entering demographic information.

* Documented notes during patient visits.

* Organized patient charts before each day's clinic sessions began.

* Inspected equipment to ensure proper working order prior to use on patients.

* Prepared treatment rooms for patients by cleaning and sanitizing surfaces, and restocking supplies.

* Educated patients on home exercises and home care.

* Responded to patient callbacks during and after hours, when necessary.

* Supported administrative staff by processing payments.

* Requested information needed to complete patient's file such as letter of protection, Hospital records, imaging reports.

* ICD-10, CPT chiropractic codes

• Set up appointments for physician visits and procedures using calendar software.
• Updated group medical records and technical library to promote smooth office operations.
• Checked patients in and out for appointments and collected co-payments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Called patients to confirm scheduled appointments and obtain additional details.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Entered insurance, demographics and health history into patient database.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
• Took messages from patients and promptly relayed to appropriate staff.
• Protected patients by observing strict HIPAA guidelines.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Processed patient payments and scanned identification and insurance cards.
• Informed patients of financial responsibilities prior to rendering services.
• Straightened up waiting room to maintain neat and organized space.
• Conducted patient intake interviews to collect medical information and insurance details.
• Answered telephones and directed calls to appropriate medical or administrative staff.
• Scheduled and confirmed patient appointments and consultations.
• Communicated with patients with compassion while keeping medical information private.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Ordered and maintained supply inventory for medical office.
• Interviewed patients to complete case histories and intake forms.
• Routed laboratory or diagnostic results to appropriate staff.
• Assisted physicians with finalizing reports, speeches or presentations.