BERENICE PINEDA

• Customer service for loans, insurance, and technical support, ensuring comprehensive assistance.
• Lead for Spanish customer service support, answering questions regarding loan insurance and going over coverage of insurance on their device and warranty.
• Successfully delivering technical support for clover device.
• Verified insurance, arranged payment plans, and processed loan documents for businesses seeking specific payment devices.
• Managed in-house loan processing for clients.
• Facilitated payment arrangements through direct communication with customers in collections.

• Maintained clean, vibrant atmosphere and ensured inventory freshness to enhance customer experience.
• Speaking to customers making sure satisfied and happy with drinks, food and service.
• Engaged with customers to understand their needs and preferences. making sure satisfied and happy with drinks, food and service.
• Distributed tips to team members after each shift to ensure fair compensation., stepping and covering my team if gets too busy and they need help.

• Checked in patients to ensure smooth arrival and registration process, Answering calls, Verified patient insurance details to ensure coverage., Reviewed and confirmed insurance claims for accuracy and compliance., Contacted patients to discuss treatment approvals. for approval of treatments and giving payment breakdowns, and Scheduled appointments to optimize provider availability and patient access.
• Welcomed patients at the dental office entrance to create a friendly atmosphere. and visitors warmly upon arrival at the dental office.
• Managed appointment scheduling using dental practice management software effectively.
• Answered phone calls and responded to inquiries with professionalism and accuracy.

• Supported residents in daily living activities, fostering comfort and promoting independence.
• Assisted residents with daily living activities to enhance comfort and independence.
• Ensured cleanliness of resident rooms and common areas, contributing to a healthy living environment.

•Verified medical insurance details to ensure accuracy and coverage for patients.

•Utilized Epic software to manage patient records and streamline workflows.