Caitlin Mosher
ROME,NY
Summary
Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Overview
16
16
years of professional experience
Work History
Customer Service Leader
Hannaford Supermarket
Clinton, New York
01.2021 - Current
- Supervised customer service team to uphold high service standards and drive customer satisfaction.
- Resolved customer complaints promptly and effectively.
- Trained new employees on company policies and procedures
- Verified product availability and ensured accurate order fulfillment and appropriate substitutions.
- Processed customer orders accurately and efficiently to enhance overall service delivery.
- Oversee daily operations and make sure associates are taking breaks and lunches in a timely fashion.
Assistant Store Manager
Nice N Easy Grocery Shoppes/ Cliffs
Clinton, Ny
03.2011 - 12.2020
- Managed inventory levels to ensure product availability and minimize waste.
- Oversaw daily operations to maintain a clean and organized store environment.
- Implemented promotional strategies to enhance customer engagement and sales.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in training new staff on store policies and procedures.
- Responsible for maintaining the cleanliness of the store
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Facilitated communication between management and staff to address concerns effectively.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Conducted regular audits of cash registers for accuracy and compliance.
- Checking in any orders
- Responsible for making sure employees take breaks/lunches
- Prepared food
Education
Clinton Central High School
Clinton, NYSkills
- Customer service
- Customer complaint handling
- Team management
- Employee training
- Inventory management
- Customer relationship management
- Food safety compliance
- Sales
- Effective communication
- Problem solving
- Attention to detail
- Time management
Accomplishments
- Received employee of the month multiple times
- Received employee of the year in 2024
Timeline
Customer Service Leader
Hannaford Supermarket
01.2021 - Current
Assistant Store Manager
Nice N Easy Grocery Shoppes/ Cliffs
03.2011 - 12.2020
Clinton Central High School