Berenice Preciado
Victorville,CA
Summary
Experienced customer service manager with a proven track record of success in improving client relations and driving company success. Implemented satisfaction surveys to enhance client satisfaction and increase overall company performance. Skilled in case management software, client assessment techniques, and legal documentation preparation, resulting in high productivity and efficient task completion. Effective communicator with strong problem-solving and adaptability skills to meet diverse client needs and navigate challenging situations with ease.
Overview
15
15
years of professional experience
Work History
Lead Case Specialist
Child Care Resource Center
Victorville, CA
07.2023 - Current
- Outreach parent to obtain pending documents
- Keeping up with company standards/policies
- Process parents voluntary change request
- Daily communication with parent/ via email, phone, and SMS
- Process Contract Data Form
- Maintain detail knowledge of Excel, Word and other Microsoft office programs
- Process filing, scan data entry request
- Process Interagency transfer
- Created TAD process checklist
- Answer phones, transfer calls to appropriate department
- Help with FCCHN process
- Sending, receiving, logging subsidized mails/ notes to proper case database
- Follow up with workflow
- Processed Bridge to APP
- Created spreadsheet for Bridge process
- Workflow Tracker spreadsheet
- Process, log, send/receive TAD release forms
- Created processing enrollments spreadsheet
- Daily check ins
- Audited files using QI spreadsheet
- Created Enrollments universal spreadsheet for all offices
- Assigning emails to all offices
- Create one on one check ins
- Process TAD/ Stage 2/ Bridge to APP/ FCCHEN/Interagency
- Help Trained to process FCCHEN
- Help Trained to process TAD
- Created a TAD process for Case Specialist
Case Specialist
Child Care Resource Center
Victorville, CA
11.2021 - 06.2023
- Outreach parent to obtain pending documents
- Keeping up with company standards/policies
- Process parents voluntary change request
- Schedule parents recertification appointment
- Update close schedule report
- Daily communication with parent/ via email, phone, and SMS
- Process Contract Data Form
- Maintain a caseload of 200+
- Maintain detail knowledge of Excel, Word and other Microsoft office programs
- Process filing, scan data entry request
- Scan, process timesheets
- Process Appeals per each request
- Answer phones, transfer calls to appropriate department
- Prepare re-certification packets
- Sending, receiving, logging subsidized mails/ notes to proper case database
- Follow up with reminder calls with parents at CCRC
- Create provide term notice
- Receipt internal/ external documents
- Process daily log report
- Process, log, send/receive TAD release forms
- Outreach parent for engagement calls/ reminders
- Process recertification letters
- Attend appeal hearings
- Process recertifications
- Update provider change per parents’ request
- Create notice of actions
- Process dis-enrollments case by case
- Attend appeal hearings
Program Assistant FAO
Child Care Resource Center
Victorville, CA
03.2021 - 10.2021
- Maintain detail knowledge of Excel, Word and other Microsoft office programs
- Process filing, scan data entry request
- Scan, process timesheets
- Process Appeals per each request
- Answer phones, transfer calls to appropriate department
- Prepare re-certification packets
- Sending, receiving, logging subsidized mails/ notes to proper case database
- Follow up with reminder calls with parents at CCRC
- Process Universal application
- Schedule orientation
- Receive internal/ external mail
- Receipt internal/ external documents
- Process daily log report
- Process, log, send/receive TAD release forms
- Five9 phone software
- Outreach parent for engagement calls/ reminders
- Assisted case specialist with recertification letters
- Attend appeal hearings
Program Assistant
Exact Staff
Ontario, CA
11.2020 - 02.2021
- Maintain detail knowledge of Excel, Word and other Microsoft office programs
- Process filing, scan data entry request
- Scan process timesheets
- Process Appeals per each request
- Answer phones, transfer calls to appropriate department
- Prepare re-certification packets
- Sending, receiving, logging subsidized mails/ notes to proper case database
- Follow up with reminder calls with parents at CCRC
Manager
M&B Detailing
Victorville, CA
04.2018 - 10.2020
- Recruit, train, and supervise staff and detail technicians
- Accommodate and deliver customer vehicles
- Monitor employee performance, inventory and supplies
Sales Associate
Ashley Home Store
Victorville, CA
10.2014 - 09.2020
- Maintain detailed knowledge of sales, promotions, store policies, and security practices
- Prepare sales slips, contracts, arrange delivery and facilitate special requests and orders
- Promote and sell ancillary products such as insurance and service contracts, arranged financing options for customers
Supervision Assistant
Repiscare
Ontario, CA
08.2014 - 11.2014
- Monitor the safety of special needs children and help children keep good hygiene
- Prepare meals and snacks for children paying close attention to allergens and sensitivities
- Develop schedules to ensure children have enough physical activity, rest, and playtime
Sterile Supply Technician
Inter Community Hospital
Covina, CA
12.2013 - 09.2014
- Clean and sterilize medical equipment, examination rooms, crash carts and waiting areas
- Stock, prepare and pack medical supplies; dispose of used and contaminated supplies
- Install, calibrate, test and repair biomedical and testing equipment
Sales Coordinator
Miyachi Unitek Corporation
Monrovia, CA
03.2010 - 05.2014
- Establish and maintain working relationships with clients by organizing and facilitating events including trade shows, sales meetings, sales calls, site inspections and employee appreciation events
- Organize and prepare contracts, and weekly productivity reports
Education
Certified Central Service Technician -
Premiere Career College
Irwindale, Ca01.2014
Skills
- Visual Compliance Screenings
- Foreign Compliance Solutions
- Quarterly Inventory
- ERP Supervisory Skills
- Training & Development
- Marketing
- Recruiting
- Negotiation
- Scheduling
- Cash Management
- Invoice Processing
- Opening & Closing Procedures
- JDE
- ROI
- Financing and Budgeting
- Security and Surveillance
- Salesforce CRM Platform
- NOHO software
- Appeal data entry
- Filing
- Faxing
- Mail process
- Clerical
- Multi phone line
- Timesheet process
- Leadership
- Team building
- Interviewing techniques
- Time Management
- Case Management
Professional Development
- How to Work Under Pressure Seminar
- How to Satisfy and Improve Customer Satisfaction Seminar
- Supervisor and Leadership Skills Seminar
- Certified Central Service Technician Premiere Career College
- 2014, Irwindale, CA
Timeline
Lead Case Specialist
Child Care Resource Center
07.2023 - Current
Case Specialist
Child Care Resource Center
11.2021 - 06.2023
Program Assistant FAO
Child Care Resource Center
03.2021 - 10.2021
Program Assistant
Exact Staff
11.2020 - 02.2021
Manager
M&B Detailing
04.2018 - 10.2020
Sales Associate
Ashley Home Store
10.2014 - 09.2020
Supervision Assistant
Repiscare
08.2014 - 11.2014
Sterile Supply Technician
Inter Community Hospital
12.2013 - 09.2014
Sales Coordinator
Miyachi Unitek Corporation
03.2010 - 05.2014
Certified Central Service Technician -
Premiere Career College
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