Berenice Ramirez
Selma,NC
Summary
Experienced and patient representative committed to delivering exceptional support to patients by offering accurate information on insurance coverage, finance options, and documentation requirements. Proficient in scheduling and managing databases to facilitate efficient communication and minimize correspondence backlogs. Skilled at recognizing client needs and concerns, enabling the implementation of effective engagement strategies and the provision of outstanding service.
Overview
9
9
years of professional experience
Work History
Patient Service Associate
Duke Integrated Practice
02.2023 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Enhanced customer satisfaction by providing efficient and professional front desk support.
Customer Sales Representative
Verizon Wireless
09.2021 - 02.2023
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Built relationships with customers and community to promote long term business growth.
Customer Service Representative
Verizon Wireless
09.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Cashier
Speedway
06.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
House Cleaner
Shalom Cleaning Servies
01.2017 - 09.2018
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Cashier
McCalls BBQ&Seafood
11.2015 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
High School Diploma -
Bunn High School
Bunn, NC06.2009
Skills
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Professionalism and Etiquette
- Customer Service
- Attention to Detail
- Database Search and Data Entry Skills
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Associate
Duke Integrated Practice
02.2023 - Current
Customer Sales Representative
Verizon Wireless
09.2021 - 02.2023
Customer Service Representative
Verizon Wireless
09.2020 - 09.2021
Cashier
Speedway
06.2020 - 09.2020
House Cleaner
Shalom Cleaning Servies
01.2017 - 09.2018
Cashier
McCalls BBQ&Seafood
11.2015 - 01.2017
High School Diploma -
Bunn High School
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