Berenice Sandoval Zepeda
supervisor
Richmond,IN
Summary
Dynamic supervisor with proven skills in training, staff management, and process improvement. Enhanced team productivity through strategic planning and effective communication, contributing to higher service standards.
Dedicated professional with expertise in customer service and staff training. Known for fostering team collaboration and resolving conflicts, driving high standards of service and continuous improvement.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
14
14
years of professional experience
Work History
Supervisor
Royal Canin
Lewisburg, OH
11.2024 - 02.2026
- Assisted in training new staff on operational procedures and safety protocols.
- Supported daily workflow by coordinating team schedules and task assignments.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Learned to operate equipment safely while adhering to company policies.
- Collaborated with team members to resolve issues and improve efficiency.
- Provided input during team meetings to enhance operational processes.
- Documented inventory levels, assisting in supply order management.
- Engaged in continuous learning to adapt to new tools and technologies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Supervisor on Site
Commercial Maintenance Services
Richmond, IN
09.2023 - 11.2024
- Coordinated training for new staff on food safety and production processes.
- Monitored team performance, providing feedback to enhance productivity and morale.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
Waitress
Lulu's Mexican Restaurant
Richmond, IN
01.2023 - 08.2023
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Coordinated food and beverage orders with kitchen staff to ensure timely delivery.
- Maintained cleanliness and organization of dining area, contributing to positive dining environment.
- Trained new staff on menu items and service protocols, improving team efficiency.
Manager
McDonald's
Richmond, IN
05.2012 - 12.2022
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented process improvements to streamline workflow and reduce operational costs.
- Analyzed sales data to identify trends and develop strategies for increased profitability.
Education
GED -
The Excel Center
Richmond, INSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Strategic planning
- Team building
- Processes and procedures
- Process improvement
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Supervisor
Royal Canin
11.2024 - 02.2026
Supervisor on Site
Commercial Maintenance Services
09.2023 - 11.2024
Waitress
Lulu's Mexican Restaurant
01.2023 - 08.2023
Manager
McDonald's
05.2012 - 12.2022
GED -
The Excel Center