Summary
Overview
Work History
Education
Skills
Timeline
Generic

Berenice Venegas

Chicago ,IL

Summary

Dynamic Universal Banker with a proven track record at Citibank, enhancing customer satisfaction through expert account servicing and exceptional cash handling skills. Excelled in fostering client relationships and cross-selling bank products, backed by a solid foundation in branch operations and customer service. Demonstrated leadership by training new hires, contributing to a supportive and inclusive environment at Intercultural Montessori Language School.

Overview

6
6
years of professional experience

Work History

Universal Banker

Citibank
06.2019 - Current
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Maintained accuracy in and average of 70 daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Cross-sold credit cards, loans and other bank products.
  • Trained new hires on customer service policies and procedures.
  • Managed risk effectively by diligently monitoring suspicious activities or transactions and reported potential fraud to appropriate departments.

Classroom Assistant

Intercultural Montessori Language School
10.2018 - 06.2019
  • Supervised lunch periods and recess times, maintaining an orderly environment during breaks from academic workloads.
  • Aided students individually or in small groups, reinforcing material taught by the teacher.
  • Established positive relationships with students, fostering a supportive and inclusive classroom community.
  • Assisted teachers in managing class behavior for over 20 students, resulting in a more focused learning environment.
  • Organized and maintained instructional materials, contributing to a well-structured learning space.
  • Implemented differentiated instruction techniques for students who needed additional support or challenge.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Assisted in creating welcoming classroom environment, which fostered sense of community among students.
  • Contributed to significant decrease in classroom disruptions by establishing clear behavioral guidelines.

Education

Bachelor of Arts - Sociology

University of Illinois At Chicago
Chicago, IL
12.2018

Skills

  • Branch operations
  • Cash handling proficiency
  • Customer Needs Assessment
  • Transaction Processing
  • Customer Service
  • Teller experience
  • Account Servicing
  • Banking software navigation

Timeline

Universal Banker

Citibank
06.2019 - Current

Classroom Assistant

Intercultural Montessori Language School
10.2018 - 06.2019

Bachelor of Arts - Sociology

University of Illinois At Chicago

Similar Profiles

CREATE PROFILE
Berenice Venegas