Berenika Brus
St Louis,MO
Summary
Hardworking employee with more then 10 years of customer service and retail experience, great with multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Cashier Team Lead
At Home
St Louis, MO
05.2025 - 03.2026
- Assisted customers with product inquiries and checkout processes.
- Implemented store promotions, ensuring effective communication to team members.
- Managed daily cash float, balancing registers at the end of shifts.
- Supervised cashier team, ensuring efficient customer service and operation.
Server/Hostess Manager
Brio Tuscan Grille
St Louis, MO
09.2023 - 05.2025
- Processed guest orders accurately using point-of-sale systems.
- Recommended menu items and specials to enhance guest enjoyment.
- Provided excellent customer service to ensure satisfaction.
- Managed multiple tables efficiently during peak hours.
Secretart
Branch Busters Tree Service
02.2022 - 03.2023
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Set goals and deadlines for the department.
- When needed helped with labor work and cleanup on the job site.
Account Manager
PDC Marketing
09.2019 - 02.2021
- Business to Business Sales.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Lead Server Trainer
Brio Tuscan Grille
07.2014 - 03.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Education
High School Diploma - Business
Bayless Senior High School
St Louis, MO06-2024
Some College (No Degree) - Paralegal
Hickey College
St Louis, MOSkills
- Point of sale operation
- Menu memorization
- High-volume dining
- Sales expertise
- Cash Handling
- Data analysis
- Social media expertise
- Social Media Management
- Scheduling and calendar management
- Database administration
Timeline
Cashier Team Lead
At Home
05.2025 - 03.2026
Server/Hostess Manager
Brio Tuscan Grille
09.2023 - 05.2025
Secretart
Branch Busters Tree Service
02.2022 - 03.2023
Account Manager
PDC Marketing
09.2019 - 02.2021
Lead Server Trainer
Brio Tuscan Grille
07.2014 - 03.2020
High School Diploma - Business
Bayless Senior High School
Some College (No Degree) - Paralegal
Hickey College