Rheanna Darling
Rosedale,NY
Summary
A confident young professional with a passion for Learning and development. Bringing more than 5 years of customer service. Eager to leverage education in the digital marketing space, to support the growth of success in a high performing organization. Strong track record of setting effective goals and leading teams to achieve those goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
SSP LGA AIRPORT
East Elmhurst, NY 11371
01.2025 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Cashier Team Lead
Beauty Supply Of New York
2264 3rd Ave, New York, NY 10035
01.2021 - 09.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Retail Merchandiser
Victoria Secret
640 5th Ave, New York NY
05.2021 - 01.2023
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Retail Sales Associate
Primark Stores
Brooklyn, NY
05.2021 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped on the cash register.
Supervisor
99 Cents Store
Brooklyn, NY
03.2020 - 02.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Cashier Team Lead
V.I.M Jeans And Sneakers
999 Flatbush Ave, Brooklyn NY
02.2019 - 03.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Increased customer loyalty and retention.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
Education
Nursing
New York City College of Technology of The City University of New York
300 Jay Street, NY01.2024
Ekg And Cna
Heart Saver Training School
Brooklyn, NY01.2022
High School Diploma -
Cultural Academy For The Arts And Sciences
Brooklyn, NY06.2021
Skills
- Customer Assistance
- Product Restocking
- Point of Sale Operation
- Customer Service
- Point-Of-Sale System Operation
- Cash Handling and Management
- Records Maintenance
- Issue Resolution
- Retail Merchandising
- Order Packaging
- Merchandise Restocking
- Complex Problem-Solving
- Customer Relations
- Loss Prevention
Timeline
Cashier Team Lead
SSP LGA AIRPORT
01.2025 - Current
Retail Merchandiser
Victoria Secret
05.2021 - 01.2023
Retail Sales Associate
Primark Stores
05.2021 - 09.2022
Cashier Team Lead
Beauty Supply Of New York
01.2021 - 09.2023
Supervisor
99 Cents Store
03.2020 - 02.2022
Cashier Team Lead
V.I.M Jeans And Sneakers
02.2019 - 03.2021
High School Diploma -
Cultural Academy For The Arts And Sciences
Nursing
New York City College of Technology of The City University of New York
Ekg And Cna
Heart Saver Training School