Berenise Ramirez Diaz
Houston,Texas
Summary
Dynamic Customer Service Representative with a proven track record at PLS Check Cashing, adept in problem resolution and money handling. Excelled in enhancing customer satisfaction and managing high-stress situations with professionalism. Skilled in both critical thinking and computer proficiency, consistently delivering results beyond expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
PLS Check Cashing
06.2022 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Hallmark
03.2020 - 06.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Jersey Village High School
7600 Solomon StSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Professional telephone demeanor
- Call Management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
PLS Check Cashing
06.2022 - Current
Cashier
Hallmark
03.2020 - 06.2022
Jersey Village High School
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