BERENISE SHORT
Parks,AZ
Summary
Dynamic leader with a proven track record in steering teams, managing complex projects, and driving the achievement of strategic objectives. Expertise in developing streamlined processes that maintain high standards while aligning team efforts with organizational goals. Recognized for a collaborative approach that fosters teamwork and a commitment to excellence, ensuring optimal outcomes in every endeavor. Passionate about leveraging skills to inspire teams and elevate performance across all levels of the organization.
Overview
10
10
years of professional experience
Work History
Billing Specialist
Flagstaff Bone and Joint
Flagstaff, AZ
11.2025 - Current
- Streamlined insurance claim processing to guarantee timely reimbursement for patient services.
- Verified and reconciled patient accounts against insurance statements to maintain billing accuracy.
- Executed electronic billing system integration to optimize processing time and improve workflow.
- Engaged with healthcare providers to ensure accurate billing information and resolve discrepancies.
- Researched and resolved billing discrepancies to enable accurate billing.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Behavior Health Care Coordinator
North Country HealthCare
01.2021 - 11.2025
- Scheduled appointments and managed telephone queue.
- Utilized EHR system for efficient record-keeping.
- Communicated effectively with team members to address needs while delivering excellent customer service.
- Managed high volume of incoming patient calls to schedule new appointments and reschedule existing ones.
- Coordinated and optimized schedules for numerous behavioral health care providers operating in multiple locations.
- Resolved customer inquiries and issues promptly to maintain high service standards.
- Utilized Microsoft Teams, Outlook, PowerPoint, and Excel to enhance productivity and streamline workflows.
- Engaged with cross-functional teams and PR specialists to facilitate effective communication and coordination.
- Contributed to staff meetings, community meetings, and internal committees, ensuring BHC's representation and collaboration with NCHC.
- Managed scheduling for patient appointments, optimizing workflow efficiency and resource allocation.
Billing Specialist
DeRosa Physical Therapy
01.2018 - 01.2021
- Managed comprehensive processing of health insurance claims to ensure timely reimbursements.
- Performed posting of insurance and patient payments across various billing platforms to ensure financial accuracy.
- Performed systematic evaluations of insurance payment trends and collection reports to facilitate prompt resolution of denials and unresolved claims.
- Coordinated the delivery of necessary documentation to insurance companies, streamlining payment timelines.
- Ensured accuracy and compliance in medical billing and claim records management to support operational efficiency.
- Streamlined insurance claim processing to enhance efficiency and ensure timely reimbursement for patient services.
- Executed detailed reconciliations of patient accounts with insurance statements to maintain financial accuracy.
- Processed insurance claims efficiently, ensuring timely reimbursement for patient services.
Executive Assistant
HintonBurdick
01.2017 - 01.2018
- Coordinated administrative tasks for partners, contributing to streamlined processes and successful tax firm management.
- Facilitated scheduling and coordination of meetings and appointments to enhance operational efficiency for supervisors and staff members.
- Maintained strict confidentiality while addressing sensitive topics to protect stakeholder interests.
- Identified key objectives and prioritized tasks to proactively address issues during initial stages of projects.
- Executed tasks using MS Office tools, ensuring efficient document management, data organization, and email communication.
- Managed executive schedules by prioritizing meetings and enhancing time management for senior leadership.
- Coordinated complex travel logistics to optimize efficiency and uphold adherence to organizational guidelines.
Assistant Manager
SUPER PAWN/CASH AMERICA
01.2016 - 01.2017
- Managed customer service operations to enhance satisfaction and streamline issue resolution.
- Achieved streamlined store operations by effectively managing inventory, optimizing loan processes, enhancing merchandising displays, and improving corporate reporting accuracy.
- Implemented and maintained operational protocols to ensure compliance with Cash America standards.
- Fulfilled responsibilities while participating in self-development training programs to improve skill set.
- Developed and delivered effective communication strategies to ensure all employees grasp store mission and objectives.
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored staff on customer service excellence and product knowledge.
Education
Student Athlete
Glendale Community College
Glendale, CASkills
- Problem-solving expertise
- Core skills
- Effective communication scheduling
- Customer service
- Decision-making
- Customer engagement
- Relationship building
- Team collaboration
- Listening skills
- Telephone etiquette
- Data entry
- Administrative skills
Languages
Spanish
Native or Bilingual
Interests
Glendale College student athlete Outdoor Enthusiast
Timeline
Billing Specialist
Flagstaff Bone and Joint
11.2025 - Current
Behavior Health Care Coordinator
North Country HealthCare
01.2021 - 11.2025
Billing Specialist
DeRosa Physical Therapy
01.2018 - 01.2021
Executive Assistant
HintonBurdick
01.2017 - 01.2018
Assistant Manager
SUPER PAWN/CASH AMERICA
01.2016 - 01.2017
Student Athlete
Glendale Community College