Lisa Rodriguez
Phoenix
Summary
Professional billing expert with strong expertise in financial analysis, invoicing, and account reconciliation. Proven track record in optimizing billing processes and resolving discrepancies efficiently. Known for collaborative teamwork, adaptability, and achieving organizational goals. Skilled in medical coding, insurance claims, and ERP systems.
Work History
Billing Specialist
Vital Care Infusion Services
Remote
2022 - 2024
- Prepared and submitted claims to payers promptly, enhancing reimbursement rates.
- Reviewed and rectified errors in claims, ensuring all information, including pricing, was accurate.
- Investigated high-dollar claims for accuracy and completed special projects as assigned.
- Facilitated training and answered billing and collection inquiries.
Billing Specialist
CVSHealth
Remote
2021 - 2022
- Processed and submitted claims to payers and patients in a timely manner, improving claim resolution times.
- Evaluated and corrected errors in claims, ensuring precise information and pricing accuracy.
- Assessed high-dollar claims to ensure compliance, while completing special projects as needed.
- Provided training and support for auditing processes and addressed billing and collection inquiries.
- Designated Subject Matter Expert (SME) for the team, offering expertise in billing protocols.
- Supported management with various special projects and report generation.
- Served as a backup to the Senior role, demonstrating leadership capabilities.
Accounts Receivable Specialist
CVSHealth
Phoenix
2017 - 2021
- Conducted follow-ups on claims, consistently meeting quality and productivity standards.
- Developed and submitted accurate claims to payers while performing thorough research on unpaid claims.
- Resolved claims denials and partial payments, addressing payment variances effectively.
- Provided billing assistance for several months prior to a department transfer.
Payroll Manager
Accountemps/Office Team (CSS)
Phoenix
2016 - 2017
- Managed entry of labor, vacation, holiday, and sick hours for over 250 employees across multiple states including AZ, CA, CO, WA, and UT.
- Updated and maintained employee demographics, pay rates, tax information, and direct deposit details.
- Completed necessary documentation for Arizona Department of Economic Security, Child Support, and Unemployment claims.
- Entered wage garnishments and managed payroll deductions with precision.
- Executed e-verify processes for all newly hired employees.
Payment Poster/Biller
All Around Accounting
Phoenix
2012 - 2016
- Posted electronic, bank, and lockbox payments to patient accounts with accuracy.
- Updated and maintained demographic information in the billing system.
- Processed and documented new insurance policies and claims.
- Prepared and submitted completed claim forms in a timely manner.
- Recorded billing charges daily for various chiropractic offices.
Accounts Receivable Clerk
Ajilon (Shamrock Foods)
Phoenix
2012 - 2012
- Posted electronic, bank, and wire payments to customer accounts efficiently.
- Balanced accounts receivable data daily to ensure accuracy in reporting.
- Achieved a minimum of $2 million in postings to accounts daily.
Billing Manager
Emergency Chiropractic
Phoenix
2009 - 2011
- Managed demographic information updates and entries with high attention to detail.
- Prepared and submitted accurate claim forms for patient billing.
- Recorded daily billing charges for patients, maintaining thorough documentation.
- Processed insurance and attorney payments accurately to patient accounts.
- Administered filing and record-keeping practices to track correspondence activities.
Education
High School Diploma - General Studies
05.1988
Skills
- Administrative procedures
- Standard operating procedures
- Proficient in Microsoft Office
- Email management
- Proficient in Windows XP
- Experience with Oracle applications
- Experience with SAP systems
- Skilled in PayCom payroll management
- Skilled in ADP software
- Data analysis proficiency
- MMX proficiency
- HC360 proficiency
- EPremis expertise
- MediAR application proficiency
- Document management expertise
- Patient care management
- Experience with Waystar
- CPR
- Billing and collections expertise
- Strong attention to detail
- Problem-solving skills
- Strong organizational abilities
- Effective communication
Timeline
Billing Specialist - Vital Care Infusion Services
2022 - 2024
Billing Specialist - CVSHealth
2021 - 2022
Accounts Receivable Specialist - CVSHealth
2017 - 2021
Payroll Manager - Accountemps/Office Team (CSS)
2016 - 2017
Payment Poster/Biller - All Around Accounting
2012 - 2016
Accounts Receivable Clerk - Ajilon (Shamrock Foods)
2012 - 2012
Billing Manager - Emergency Chiropractic
2009 - 2011
Carl Hayden High School - High School Diploma, General Studies