Berenise Ramirez Diaz
Houston,Texas
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at PLS Check Cashing. Excelled in conflict resolution and computer proficiency, enhancing customer loyalty and exceeding productivity goals. Demonstrates critical thinking and active listening, ensuring high-quality client relations and efficient money handling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
PLS Check Cashing
06.2022 - Current
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier
Hallmark
09.2021 - 06.2022
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Jersey Village High School
7600 Solomon St05-2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Client Relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
PLS Check Cashing
06.2022 - Current
Cashier
Hallmark
09.2021 - 06.2022
Jersey Village High School
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