Melat Yohannes
Los Angeles,CA
Summary
Dedicated Customer Service Representative with a proven track record of resolving conflicts and enhancing customer loyalty. Expertise in critical thinking and active listening fosters positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service
WOLFSHACK COFFEE SHOP
01.2023 - Current
- I make coffee,smoothies, Waffles, salads, burgers sandwiches and burritos
- working independently and collaboratively in team environment.
- self motivated with a strong sense of personality responsibility
- Trained new staff on customer service protocols and operational procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Coummunity Service
Red Cross Youth Club
02.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Pacifica Christain High School
1730 Wilshire Blvd Santa Monica CA 9004305-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
Timeline
Coummunity Service
Red Cross Youth Club
02.2024 - Current
Customer Service
WOLFSHACK COFFEE SHOP
01.2023 - Current
High School Diploma -
Pacifica Christain High School