Berina Corbadzic
Westminster,CO
Summary
Motivated young women looking for new opportunities to learn. Passionate worker wanting to work within and serve a great company.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
European Wax Center
07.2022 - Current
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Educated guests on the benefits of wax passes with a high sales rate.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked in a high pace environment and multitasked well.
Sales Associate
TJ Max
11.2021 - 07.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Punctual with clocking in and out, excellent attendance.
Sales Associate
Kohls Department Store
11.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy and adhered to store policy in all other terms.
- Managed Amazon returns effectively and efficiently.
- Always clocked in and out on time with excellent attendance.
Education
Bachelor Of Applied Science - Nursing
Front Range Community College
Westminster, COHigh-school Diploma -
Broomfield High School
Broomfield, CO05.2022
Skills
- Patience and composure
- Complaint Handling
- Payment Processing
- Check-in and Check-out Procedures
- Upselling abilities
- Team player mentality
- Customer Service
- Product Sales
Languages
Croatian
Native or Bilingual
Timeline
Guest Service Associate
European Wax Center
07.2022 - Current
Sales Associate
TJ Max
11.2021 - 07.2022
Sales Associate
Kohls Department Store
11.2020 - 08.2021
Bachelor Of Applied Science - Nursing
Front Range Community College
High-school Diploma -
Broomfield High School