BERINA KARTAL
Chicago,IL
Summary
Business Administration graduate with a strong background in sales, customer service, client relationship management, and operations. Experienced in building lasting customer relationships, driving sales, coordinating vendors, and managing fast-paced day-to-day operations. Currently pursuing Illinois Residential Leasing Agent licensure and eager to bring a customer-focused, results-driven approach to residential leasing and property management.
Overview
11
11
years of professional experience
Work History
Store Manager
PacSun
Chicago, USA
01.2016 - 01.2020
- Earned multiple promotions from Sales Associate to Assistant Manager and ultimately Store Manager.
- Led daily store operations while managing sales performance, staffing, scheduling, customer service, and a team of approximately 15 employees.
- Built relationships with customers, identified their needs, and made personalized recommendations to drive sales.
- Trained and coached team members on customer service, product knowledge, and sales expectations.
- Handled customer concerns and escalations independently, working to find solutions while protecting the customer experience and company standards.
- Monitored store performance and worked with the team to meet individual and overall sales goals.
Administrative & Procurement Assistant
Elite Metal Works Inc.
Chicago, USA
01.2020 - Current
- Manage purchasing and coordinate directly with suppliers to keep materials and project needs on schedule.
- Communicate with clients, vendors, and suppliers throughout active projects, providing updates and following up on outstanding needs.
- Maintain purchasing records, project documentation, inventory information, and expense tracking.
- Coordinate schedules, orders, and day-to-day administrative needs across multiple projects at once.
- Build and maintain vendor relationships while helping resolve order, scheduling, and supply issues as they arise.
Self-Employed
Private Client Assistant & Household Manager
Chicago, USA
01.2020 - Current
- Oversee day-to-day household operations for 1-3 private clients at a time, managing schedules, appointments, vendors, and service providers.
- Serve as a trusted point of contact for clients and coordinate directly with outside vendors to ensure household needs are handled from start to finish.
- Schedule and oversee home services and projects, following up with providers and resolving issues when needed.
- Manage purchases and track household expenses while staying within client budgets and preferences.
- Balance changing priorities across multiple households while maintaining a high level of organization, responsiveness, and discretion.
Education
Illinois Residential Leasing Agent Pre-License Education -
08-2026
Bachelor of Science - Business Administration - Supply Chain Management
University of Maine at Presque Isle
Skills
- Sales & Customer Service
- Client Relationship Management
- Customer Needs Assessment
- Vendor Coordination
- Administrative Operations
- Scheduling & Organization
- Conflict Resolution
- Budget & Expense Tracking
- Microsoft Office
Timeline
Administrative & Procurement Assistant
Elite Metal Works Inc.
01.2020 - Current
Self-Employed
Private Client Assistant & Household Manager
01.2020 - Current
Store Manager
PacSun
01.2016 - 01.2020
Illinois Residential Leasing Agent Pre-License Education -
Bachelor of Science - Business Administration - Supply Chain Management
University of Maine at Presque Isle