Berkley Wamsley

• Developed strong relationships with parent, communicating daily about child's progress and needs.
• Played games, worked on puzzles, and read books to young children.
• Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
• Monitored schedules to maintain sleeping and eating schedule for child.
• Communicated with child at age-appropriate level to encourage understanding and foster relationships.
• Implemented daily routines for optimal child development and created a structured environment.

• Resolved customer complaints with empathy and promptness, resulting in increased loyalty and repeat business.
• Responded to customer requests for appointments, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Tracked service cases and updated service software with customer information.
• Completed time-sensitive data entry requests.
• Used Excel Spreadsheets and Adobe PDF's to put together service result packages.
• Communicated efficiently between service providers, customers and superiors.

**This was a seasonal position that I worked two summers in a row remotely, first in combination with food service and then the next summer whilst I was also at my nanny job; I was watching an infant who slept a lot so I was able to multitask and also keep up with my remote work.

• Trained other employees in customer service, food safety, and performance requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Provided friendly, prompt service for customers and resolved escalated situations.