Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Berlem Garcia

Chicago,IL

Summary

Adaptable Dispatch Supervisor with a career spent overseeing workforce requirements and making adjustments based on customer needs. Bilingual individual offering expertise in fleet transportation environments. Ready to tackle new challenges in an office-based setting. Multitasking professional offering exemplary skills in keeping accurate records and documentation and mentoring new employees. Determined Dispatch Supervisor willing to manage schedules and keep a careful eye on man hours. Dutiful Dispatch Supervisor proudly offering over 6 years' experience coordinating logistics activity and monitoring road performance. Polished professional known for analyzing situations and finding the appropriate solutions to problems. Offering exemplary team player, leadership and critical thinking talents.

Overview

10
10
years of professional experience

Work History

Dispatch Supervisor

AdvaCare Systems
Chicago, IL
11.2017 - 10.2023
  • Ensured that daily dispatch operations ran smoothly and efficiently.
  • Scheduled, assigned, and monitored the work of dispatchers.
  • Resolved customer complaints in a timely and professional manner.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Interview, hire and train new hires for the customer support department
  • Oversee a team of 15 customer support representatives who interact directly with clients to provide software support
  • Perform quarterly reviews and annual performance appraisals for all team members
  • Manage high-profile clients with their unique needs
  • Handle employee performance concerns, including improvement plans, verbal and written warnings and terminations

Polysomnography

Children's Memorial Hospital
Chicago, IL
06.2013 - 08.2015
  • Prepares patients for study, which includes applying sensors and electrodes
  • Uses various diagnostic and therapeutic tools
  • Provides current and continuing care to patients of all ages
  • Implements physician orders
  • Administers supplemental low flow oxygen during polysomnogram
  • Monitors patients for movement or behavior during sleep
  • Monitors the effects of oral appliances, such as those used to treat sleep apnea
  • Analyzes and scores data
  • Assists in patient evaluation, data study and follow-up care
  • Provides durable medical equipment to patients
  • Set up lighting equipment and adjust camera settings to capture desired images.
  • Organize and store digital photographs, negatives, and prints in an orderly fashion.

Education

Associate of Science - Computer Installation And Repair Technology

DeVry University
Chicago, IL

Skills

  • Records Maintenance
  • Mentoring and Training
  • Knowledgeable in [Software]
  • Communication
    Problem-solving
    Research
    Collaboration
    Attention to detail
  • Bilingual is Spanish

Languages

Spanish
Professional

References

References available upon request.

Timeline

Dispatch Supervisor

AdvaCare Systems
11.2017 - 10.2023

Polysomnography

Children's Memorial Hospital
06.2013 - 08.2015

Associate of Science - Computer Installation And Repair Technology

DeVry University
Berlem Garcia