Summary
Overview
Work History
Education
Skills
Timeline
Generic
Berlentz Zephirin

Berlentz Zephirin

Target Guest Advocate & Inbound
Brooklyn,NY

Summary

As a Target Guest Advocate, responsible for acting as the advocate of guest experience who is in charge of welcoming, thanking, and meeting and/or exceeding guest service expectations by focusing on guest interaction and recovery.

Overview

3
3
years of professional experience

Work History

Guest Advocate & Inbound

Target
03.2022 - 08.2025
  • Assisted guests with inquiries, ensuring positive shopping experiences and satisfaction.
  • Resolved customer issues promptly, maintaining a high level of service quality.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Managed merchandise displays, enhancing product visibility and appeal within the store.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.

Education

High School Diploma -

Erasmus Hall High School
Brooklyn, NY
06.2023

Skills

Exceptional communication

Strong empathy

Stress tolerance

Guest relations

Complaint handling

Customer service

Issue resolution

Timeline

Guest Advocate & Inbound

Target
03.2022 - 08.2025

High School Diploma -

Erasmus Hall High School
Berlentz ZephirinTarget Guest Advocate & Inbound