Berlilne Charles
Reading,PA
Overview
13
13
years of professional experience
Work History
Community Support Specialist
Applied Counseling Services
Reading, Pennsylvania
01.2022 - Current
- Assisted in implementation of community support services in alignment with needs.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Produced crisis management and intervention plans for communities in need.
Manager of Operations
Bklyn Stylez On 5th
Reading , Pennsylvania
07.2019 - 06.2022
- Partnered with vendors and suppliers to effectively manage and budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Residential Counselor
InVision
Reading, P.A
09.2017 - 12.2021
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Client Relations Representative
Sun Rise
Brooklyn, New York
09.2014 - 10.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Logged call information and solutions provided into internal database
- Created content, schedule post, monitored social media activities and developed marketing strategies
- Through social media marketing strategies, improved sales by 15% and improved weekly reporting by 10%
Education
BBA -
Penn State
Reading, PA05.2017
Youth Leader at Bethlehem S.D.A church
Youth Leader
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Community Support Specialist
Applied Counseling Services
01.2022 - Current
Manager of Operations
Bklyn Stylez On 5th
07.2019 - 06.2022
Residential Counselor
InVision
09.2017 - 12.2021
Client Relations Representative
Sun Rise
09.2014 - 10.2019
BBA -
Penn State