Berlinda Emry
Summary
Data professional with over 2 years of experience in customer service, billing, and financial record management. Expertise in maintaining data accuracy, resolving discrepancies, and ensuring compliance with industry standards. Proficient in Microsoft Office Suite and Zendesk CRM, contributing to efficient operations and customer satisfaction. Committed to continuous professional development and delivering value to your esteemed organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Accounting Clerk
Top Drawer Development
Sherwood , OR
02.2025 - Current
- Maintained an organized filing system for financial documents and records.
- Utilized software programs such as Excel and QuickBooks for creating spreadsheets, analyzing data, and preparing reports.
- Processed payroll for multiple employees on a biweekly basis.
- Maintained employee payroll records in HR management systems.
- Handled vendor and customer invoices, verified accuracy, recorded transactions, and processed payments.
- Monitored and reconciled accounts, resolved discrepancies, and ensured accurate financial records.
- Served as a point of contact for inquiries, maintained organized records, and ensured accurate data entry across all transactions.
Billing Specialist
Insight Pest Solutions
American Fork, UT
01.2023 - 10.2024
- Processed customer invoices and maintained billing records diligently.
- Verified billing discrepancies and communicated resolutions promptly.
- Utilized accounting software for accurate financial transactions management.
- Maintained confidentiality of sensitive financial information consistently.
- Investigated incorrect billings and processed refunds as necessary.
- Provided support to other departments within the organization as needed.
Customer Service Representative
Insight Pest Control
American Fork , UT
05.2022 - 10.2024
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate customer records in company database systems.
- Assisted customers with pest control inquiries and service scheduling.
- Conducted follow-up calls to ensure customer satisfaction post-service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Science Neuroscience -
BRIGHAM YOUNG UNIVERSITY
04.2022
Skills
- Customer Service & Client Communication
- Billing, Invoicing, and Financial Data Management
- Accounts Payable & Receivable
- Quickbooks
- Bookkeeping & Financial Record Keeping
- Data Entry & Accuracy
- Microsoft Office Suite (Word, Excel, Outlook)
- Time Management & Organization
- Attention to Detail
- Team Collaboration & Multitasking
- Zendesk CRM
- ADP Payroll
Certification
- HIPPA
Timeline
Accounting Clerk
Top Drawer Development
02.2025 - Current
Billing Specialist
Insight Pest Solutions
01.2023 - 10.2024
Customer Service Representative
Insight Pest Control
05.2022 - 10.2024
Bachelor of Science Neuroscience -
BRIGHAM YOUNG UNIVERSITY