Berline Mathurin
Leominster,MA
Summary
Proven Security Officer and Customer Service Representative with a track record of enhancing safety and customer satisfaction at Fusion Industrial. Skilled in incident reporting and adept at managing high-stress situations, demonstrating a 20% increase in client loyalty through exceptional service and empathy. Excels in fast-paced environments, leveraging strong report writing abilities and interpersonal skills to address and resolve concerns efficiently.
Overview
2
2
years of professional experience
Work History
Security Officer
Fusion Industrial
Curico 345,8330145 Saintiago Region Metropolitana
02.2022 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Market Mayoristar
Eyzaguire 2909,8166152, Puente Alto
02.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma - High School
Collegio De Adultos Hernandos De Mallaganes
Los Condores 399, La Florida Chile12.2022
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
Timeline
Security Officer
Fusion Industrial
02.2022 - 01.2024
Customer Service Representative
Market Mayoristar
02.2022 - 01.2024
High School Diploma - High School
Collegio De Adultos Hernandos De Mallaganes