BERLINE PIERRE
West Palm Beach,FL
Summary
PERSONAL PROFILE Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Demonstrates solid analytical, problem- solving and presentation skills to foster excellent relationships and credibility at all levels of organization. Self- motivated, driven and displays initiative to prioritize tasks and handle numerous assignments simultaneously. Valued for having a deep understanding of customer service, data entry and extensive computer data management. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Successfully completed the ERG mentorship program.
Overview
15
15
years of professional experience
Work History
Police Telecommunicator I
West Palm Beach Police Department
11.2023 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used specialized software to track and maintain case incident numbers and logs.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Retail Sales Associate
Macy's
12.2021 - Current
- Macy’s
- Help customers complete purchases, locate items and join reward programs
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Train new associates on cash register operations, conducting customer transactions and balancing drawers
Accounts Receivable
Xfinity Comcast
05.2015 - 12.2022
- Worked continuously to improve efficiency and effectiveness of assigned cash management functions; DCDR compliance; unmatched reports; daily reconciliation & chargeback reports
- Managed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
- Contacted internal and external customers to obtain documentation to support invoices and claims
- Supported the team by processing invoices with consistent on-time delivery
- Participated in requirement meetings and data mapping sessions to understand business needs
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Reviewed accounts monthly to assess aging and pursue collection of funds
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Resolved escalated customer issues and boosted retention rates by 75%
- Responded to inbound inquiries regarding accounts and payments
- Liaising with internal management/supervisor, vendors and other department leads
- Providing excellent customer via email and over the telephone.
Mentee
08.2021 - 06.2022
- Xfinity Comcast
- Complied and prepared new hire packets
- Assisted with the onboarding process
- Led comprehensive safety training program for 5 staff members
- Served as company representative at a Women’s Month events to promote company objectives
- Used Kronos Timekeeper to validate proper time entry in reference to Payroll approval, Daily staffing and scheduling, Audit FMLA entry, Sick and Vacation time.
Credit, Xfinity Comcast
02.2013 - 05.2015
- Performed credit reviews on corporations to assess financial conditions
- Complied with internal controls and government regulations
- Maintaining and Communicating policies and procedures to employees and customers
- Minimized accounts receivable collections and reconciled customer billings and statements
- Schedules appointments to resolve delinquent accounts
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Liaison to front desk receptionist – ordered and maintain office supplies
- Distributed daily incoming mail and processed outgoing mail via postage meter machines.
Marketing Coordinator
Sam's Club
07.2009 - 12.2012
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales
- Communicated insightful plans to upper management either verbally or in form of written reports
- Proof reading and editing marketing campaigns for accuracy
- Boosted brand awareness with target customer demographics with social, print and email campaigns
- Answered general marketing department inquiries by email, phone, and mail
- Maintained complete database of files, contacts, and project materials
- Planned and executed internal and external marketing events
- Increased membership sales by 35%.
Education
Master of Science - Human Resource Management
Strayer University
Miramar, FL06.2022
Bachelor of Science - Business Administration
Strayer University
Miramar, FL12.2018
Skills
- Successful team worker, as well as independent
- Interpersonal Skills and Communication
- Prioritization, Planning and Execution
- Conflict Resolution
- Kronos Time Management
- Detail Oriented
- Data Analysis
- MS Office Suite – Word, Excel, PowerPoint
- Copying, Scanning, Faxing
- Infoquest
- Bi-lingual
- Schedule Coordination
- 911 System Information Databases
- NCIC Database
- Computer-Aided Dispatching
- Flexible Schedule
Accomplishments
- United Way - Project Lead
- Comcast Cares - Project Lead
- Women’s Networks - Events Coordinator
- Employee Resource Group Mentorship participant
Timeline
Police Telecommunicator I
West Palm Beach Police Department
11.2023 - Current
Retail Sales Associate
Macy's
12.2021 - Current
Mentee
08.2021 - 06.2022
Accounts Receivable
Xfinity Comcast
05.2015 - 12.2022
Credit, Xfinity Comcast
02.2013 - 05.2015
Marketing Coordinator
Sam's Club
07.2009 - 12.2012
Master of Science - Human Resource Management
Strayer University
Bachelor of Science - Business Administration
Strayer University
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