Berlitz Chavez
Canoga Park,California
Summary
Customer-focused associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate
Floor & Decor
Woodland Hills, CA
03.2025 - Current
- Assisted customers in selecting flooring materials and design solutions.
- Maintained knowledge of product features and installation processes.
- Organized merchandise displays to enhance customer shopping experience.
- Provided product recommendations based on customer needs and preferences.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
Crew Member
AMC Theatres
Canoga Park, CA
03.2022 - 03.2025
- Established personal connections with customers, exceeding customer service expectations
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Kept up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained organized storage areas for food products, beverages and supplies.
- Communicated with customers daily, provided friendly and courteous service, and answered questions
Education
Biology -
Pierce College
Woodland Hills, CA 09.2023 - 08.2025
Taft High School
Woodland Hills, CA 08.2019 - 06/2023
Skills
- Communication skills
- Guest services
- Bilingual
- Organizational skills
- Teamwork
- Cash Handling
- Computer literacy
- Team collaboration
Accomplishments
Associate of the month for July 2023 at AMC Theaters for guest connections.
References
References available upon request.
Languages
- English
- Spanish
Timeline
Sales Associate
Floor & Decor
03.2025 - Current
Biology -
Pierce College
09.2023 - 08.2025
Crew Member
AMC Theatres
03.2022 - 03.2025
Taft High School
08.2019 - 06/2023