Berlyn Corsino
Bethlehem,PA
Summary
To obtain a position to maximize my training experience, developmental skills, teaching abilities and be a team player in a people oriented organization.
Overview
13
13
years of professional experience
Work History
Digital Communication Represanative
Cigars International
Bethlehem , PA
11.2021 - Current
- Developed and implemented digital communications strategies to drive customer engagement.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Strengthened customer retention by offering discount options.
Customer Service Representative
Cigars International
Bethlehem , PA
08.2017 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
Cash Wrap Supervisor
Michael Kors
Manhattan , NY
04.2015 - 08.2016
- Manage retail staff, including cashiers and people working on the floor
- Exceeded monthly plans in excess of 15% in a 34 million annual location
- Conceived incentives for associates, which resulted in competition between associates, recognition for performance, and increased sales for the company
- Collaborate with Store Manager in areas of risk management, physical security, and store cash controls
- Understand and properly execute all management register functions
- Develop and Promote Sales Assistants to Cash Leads
- Implement new systems to improve business and efficiency
Cash Lead
Michael Kors
09.2011 - 04.2015
- Help train new associates with POS systems, company policy and procedures
- Oversee the efficiency at the cash wrap
- Provide all current and new associates with full POS training
- Provide the most upmost client experience, dealing with any customer issues while still enforcing company policy; create efficient ways to handle long lines and busy days
- Open and Close registers/Ensure all store bank deposits at 100%
Education
Cosmetology -
Brittany Beauty School
Bronx, NYLiberal Arts -
Borough of Manhattan Community College
Manhattan, NYSkills
- Independent
- Self-motivated
- Team leader
- Customer service
- Excellent organization
- Excellent communication
Timeline
Digital Communication Represanative
Cigars International
11.2021 - Current
Customer Service Representative
Cigars International
08.2017 - 11.2021
Cash Wrap Supervisor
Michael Kors
04.2015 - 08.2016
Cash Lead
Michael Kors
09.2011 - 04.2015
Cosmetology -
Brittany Beauty School
Liberal Arts -
Borough of Manhattan Community College
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