Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Berlyn Traylor

Reno

Summary

Dynamic customer service professional with proven success in enhancing customer satisfaction through effective issue resolution and relationship building. Skilled in CRM software and attentive listening, I consistently deliver outstanding support, driving high customer engagement and loyalty. My proactive approach and attention to detail ensure exceptional service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Amazon
West Sacramento
09.2019 - 01.2023
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Developed positive relationships with customers through friendly interactions.
  • Worked independently, answering a high volume of calls.
  • Entered and maintained customer records with 99% accuracy.

Customer Relations Representative

Guardian Protection
Sacramento
08.2015 - 08.2019
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Resolved customer complaints through attentive listening and creative problem-solving techniques.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

BBA - Business Administration

American River College
Sacramento, CA
05-2014

Skills

  • Customer relationship management
  • Data entry
  • CRM software
  • Call handling
  • Issue resolution
  • Customer engagement
  • Attention to detail
  • Multi-task management
  • Call escalation
  • Call center experience

References

References available upon request.

Timeline

Customer Service Representative

Amazon
09.2019 - 01.2023

Customer Relations Representative

Guardian Protection
08.2015 - 08.2019

BBA - Business Administration

American River College

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