Summary
Overview
Work History
Education
Skills
Timeline
Generic

Berlyn Witzel

Boca Raton,FL

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere with exceptional experience-enhancing customer experiences. Courteous and friendly towards customers and constantly finding new ways to exceed customers' expectations with personalized service.

Overview

2
2
years of professional experience

Work History

Hostess

Chilis Resturant
03.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions, and informed of accurate wait times, hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Completed daily side work and opening and closing duties without fail.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Front Service Clerk

Publix
10.2021 - 03.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Advised guests about available products and services to meet individual needs.
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

Frank W. Springstead High School
Spring Hill, FL
05.2023

Skills

  • Customer Preferences
  • Food Inspection
  • Reservation Coordination
  • Hospitality and Accommodation
  • Conflict and Complaint Resolution
  • Guest Satisfaction
  • Word Processing
  • Production Efficiency
  • Effective Planning
  • Time Management
  • Customer Service and Assistance

Timeline

Hostess

Chilis Resturant
03.2023 - Current

Front Service Clerk

Publix
10.2021 - 03.2023

High School Diploma -

Frank W. Springstead High School

Similar Profiles

CREATE PROFILE
Berlyn Witzel