Grace Cherue
Colorado Springs,CO
Summary
Energetic worker with exceptional experience-enhancing customer experiences in workplace setting. Courteous and friendly when directing customers with questions and giving directions. Constantly finding new ways to exceed customers' expectations with personalized service.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Server
Red Robin
Greeley, Colorado
03.2024 - Current
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Accurately recorded orders on cash register and point-of-sale system.
- Trained new employees to perform duties.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided excellent customer service to ensure satisfaction.
- Presented menus and answered questions regarding items.
Hostess Manager
Urban Egg, A Daytime Eatery
Colorado Springs, CO
09.2023 - 01.2024
- Greeted and sat guests
- Took drink orders and delivered menus
- Trained and Managed other Hostees
- Cleaned parts of the restaurant and bathrooms
- Answered phone calls
- Assisted guests with any comments questions or concerns
- Booked reservations
- Managed reservation schedules
- Managed restaurant floor plans
Hostess
Patty Jewit
Colorado Springs, CO
06.2020 - 12.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Answered customer questions about hours, seating and menu information
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported servers, food runners and bussers with keeping dining area ready for every guest
Education
High School -
Palmer High School
Colorado Springs, CO05.2024
Some College (No Degree) - Buisness And Marketing
University of Northern Colorado
Greeley, COSkills
- COVID precautions
- Communication
- Quick worker
- Customer comfort
- Front- and Back-Of-House Coordination
- Warm and welcoming
- Team player
- Guest flow
- Guest satisfaction
- Customer preferences
- Guest accommodations
- Guest inquiries
- Multitasking and organization
- Safe food handling
- Point of sale (POS) system operations
- Task prioritization
- Sales expertise
- Positive and professional
- Shift management
- Exceptional customer service
- Positive guest interactions
- Effective customer upselling
- Team collaboration
- Service prioritization
- Customer service
- Performance improvement
- Calm demeanor
- Strong work ethic
Timeline
Server
Red Robin
03.2024 - Current
Hostess Manager
Urban Egg, A Daytime Eatery
09.2023 - 01.2024
Hostess
Patty Jewit
06.2020 - 12.2022
High School -
Palmer High School
Some College (No Degree) - Buisness And Marketing
University of Northern Colorado