Berman Espinoza
HOUSTON,TX
Summary
Proven Shift Manager at Popeyes® with a track record of enhancing team performance and customer satisfaction through effective problem-solving and strong leadership. Skilled in time management and customer service, demonstrating a positive attitude and a commitment to safety and efficiency. Successfully managed workload priorities and ensured compliance with company standards, significantly improving operational outcomes.
Overview
2
2
years of professional experience
Work History
Delivery Driver
AutoZone
03.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
P/S Loader
CAM Industrial Solutions
06.2023 - 08.2023
- Loaded and unloaded plastic quickly and safely into train compartments, managing work load priorities.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Maintained PPE and hydration.
- Constant inspection of oil levels of machinery.
- Maintained paperwork and ensure all the information is correct.
Shift Manager
Popeyes® Louisana Kitchen
07.2022 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Associate of Applied Science - Automotive Technician
Universal Technical Institute of Texas Inc
Houston, TX02.2025
High School Diploma -
Houston Gateway Academy
Houston, TX05.2023
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Problem-Solving
- Loading and unloading
- Clean Driving Record
- Excited to work
- I like to stay busy
Additional Information
Languages : English, Spanish, And some sign language
Additional information : I know to properly change oil, i know how to do electrical work and how to read diagrams from ALLDATA.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementFlexible work hours401k matchTimeline
Delivery Driver
AutoZone
03.2024 - Current
P/S Loader
CAM Industrial Solutions
06.2023 - 08.2023
Shift Manager
Popeyes® Louisana Kitchen
07.2022 - 06.2023
Associate of Applied Science - Automotive Technician
Universal Technical Institute of Texas Inc
High School Diploma -
Houston Gateway Academy
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