Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bernadeta Maka

Lake Zurich,IL

Summary

Cleaning Services Manager for Maka House Cleaning Services with a proven track record in enhancing operational efficiency and client satisfaction. Skilled in problem-solving and customer service, I foster strong relationships while ensuring timely service delivery. Experienced phlebotomist adept at maintaining accuracy and professionalism under pressure, committed to delivering compassionate care.

Overview

22
22
years of professional experience

Work History

Cleaning Services Manager

Maka House Cleaning Services
01.2004 - Current
  • Oversaw daily operations ensuring timely service delivery and quality standards.
  • Met with customers to discuss service needs and offer available solutions.
  • Implemented process improvements enhancing operational efficiency and client satisfaction.
  • Managed scheduling and resource allocation to optimize workforce productivity.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Phlebotomist

Central DuPage Hospital
03.2008 - 09.2014
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Education

No Degree -

Wilbur Wright College
Chicago, IL

High School Diploma -

Fredrick Von Steuben Metropolitan Science Center
Chicago, IL

Skills

  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Trustworthy and honest
  • Multitasking and organization
  • Work ethic and integrity

Languages

English
Native or Bilingual
Polish
Native or Bilingual

Timeline

Phlebotomist

Central DuPage Hospital
03.2008 - 09.2014

Cleaning Services Manager

Maka House Cleaning Services
01.2004 - Current

No Degree -

Wilbur Wright College

High School Diploma -

Fredrick Von Steuben Metropolitan Science Center

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