Yanet Tolentino
Austin ,TX
Summary
Proven leader in enhancing customer satisfaction and streamlining service delivery at Leticia Mendoza, adept at problem-solving and staff development. Spearheaded initiatives that significantly improved service quality and efficiency. Skilled in employee supervision and customer service management, consistently fostering a positive and productive work environment. I’m studying Digital Marketing and the manager position took up a lot of my time in these types of jobs, would love to find a job with an environment that does not consume all my time and gives me time to study, I live 5 minutes from Northgate Storage. I’m open to job offers and ready to start as soon as possible.
Thank you
Overview
7
7
years of professional experience
Work History
Cleaning Services Manager
All Star Cleaning Services
01.2019 - 06.2024
- marketing and sales capacities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Manager
The Pits Car Wash
08.2017 - 09.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
Austin Can Academy
2406 Rosewood Ave, Austin, TX 7870207.2017
Skills
- Staff Development
- Service Delivery
- Problem-Solving
- Outgoing and Energetic
- Reliable and Responsible
- Analytical Thinking
- Customer Service Management
- Workplace Safety
- Employee Training and Development
- Policy and Procedure Enforcement
- Business Development
- Staff Training and Development
- Employee Supervision
- Leadership Development
- Crew Leadership
- Staff Supervision
- Heavy Equipment Operation
- Cost Estimates
- Service Scheduling
- Estimating and Quoting
- Positive Attitude
- Staff Motivation
- FLUENT IN LANGUAGE
- Customer Service
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cleaning Services Manager
All Star Cleaning Services
01.2019 - 06.2024
Manager
The Pits Car Wash
08.2017 - 09.2019
Austin Can Academy
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