Bernadette Delgado
Clovis,California
Summary
Seeking the Retention Customer Service Representative role to leverage 6 years of T-Mobile expertise in conflict resolution, persuasive communication, and product knowledge to significantly reduce customer churn and build lasting loyalty.
Overview
15
15
years of professional experience
Work History
Virtual Retail Mobile Expert
T-Mobile
Kingsburg, CA
06.2024 - 07.2025
- Achieved all monthly sales goals by providing personalized, expert advice on wireless devices, accessories, and rate plans to inbound calling customers.
- Maintained System and Product Expertise: Rapidly adopted new T-Mobile products, services, and complex POS systems, leveraging multitasking skills to optimize the virtual sales process.
Trainer
Startek, Philippines
Philippines
10.2014 - 01.2020
- Five years of dedicated telecommunications experience (T-Mobile & AT&T) in U.S. call center environments, culminating in a one-year role as a Product Specific Trainer. Expertise includes facilitating foundational and specialized training for new hires, driving measurable improvements in team product knowledge, and resolving complex customer service issues.
Youth Leader
Sangguniang Kabataan Chairman, Philippines
Philippines
10.2010 - 10.2013
- Elected to a three-year term as youth leader on village council, overseeing initiatives for youth and sports development.
Education
Bachelor of Science - Electronics and Communications Engineering
Lyceum-Northwestern University
Philippines03.2014
Bachelor of Science - Nursing
Pines City Colleges
Philippines06.2010
Skills
- Leveraged six years of customer service experience to support operational excellence and foster positive customer relationships
- Utilized basic math and computer skills to enhance operational efficiency and support team objectives
- Executed tasks efficiently while maintaining composure under tight deadlines
- Exhibited a strong willingness to learn and adapt in dynamic environments
- Contributed to team success by embracing change and supporting diverse project needs
- Fostered a positive work environment to enhance team collaboration and problem-solving
LANGUAGES
Filipino and English
Timeline
Virtual Retail Mobile Expert
T-Mobile
06.2024 - 07.2025
Trainer
Startek, Philippines
10.2014 - 01.2020
Youth Leader
Sangguniang Kabataan Chairman, Philippines
10.2010 - 10.2013
Bachelor of Science - Electronics and Communications Engineering
Lyceum-Northwestern University
Bachelor of Science - Nursing
Pines City Colleges