Bernadette Feickert
Food Service Management
Pensacola,FL
Summary
Flexible, hard-working and results-oriented manager offering focused leadership and restaurant operations knowledge to drive profitability. Possesses exceptional communication ability, a spirit of inclusivity and practiced staff overseeing skills. Detail-minded leader who thrives in fast-paced settings. Driven to raise standards for operational excellence and all aspects of guest relations.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Owner Manager
Cookiedoodle Bakery & Kitch Cafe
Jenks, OK
10.2011 - 04.2021
- Founded & managed day-to-day bakery cafe business operations, growing revenue year after year for 10 years.
- Trained & mentored new employees to maximize team performance, building customer loyalty, & employee morale.
- Managed schedules for a staff of 22 people, accepted time off requests & found coverage for shift call-outs.
- Effectively budgeted & managed payroll, timekeeping, & paperwork for new hires & terminations.
- Conducted health, food-safety & sanitation evaluations to maintain a clean & safe work environment.
- Correctly calculated inventory, budgeted & ordered necessary supplies.
- Managed receiving & organized supplies to maintain quality & control costs.
- Developed promotions to drive business growth & monitored market conditions to stay aware of current trends.
- Reconciled daily cash & credit card sales as well as financial reports in QuickBooks & Square.
- Directed successful operations, eliminating over $90,000 in debt.
- Remained up-to-date on current trends & attended industry trade shows & markets to view & order inventory.
- Set, enforced & amended rules & procedures to ensure smooth operations.
- Prepared for & created new menus, recipes, & products.
- Met, greeted & encouraged feedback from customers. Used feedback to implement positive changes within bakery cafe.
- Promoted business through participation in & sponsorship of community events & fundraisers.
Owner/Manager of Operations
Miss Addie's Cafe & Pub
Muskogee, OK
01.1992 - 02.2011
- Founded & managed day-to-day restaurant & bar operations in a historic building, growing revenue for 19 years.
- Trained & mentored new employees to maximize team performance, building customer loyalty, & employee morale.
- Managed schedules for a staff of 12 people, accepted time off requests & found coverage for shift call-outs.
- Effectively budgeted & managed payroll, timekeeping, & paperwork for new hires & terminations.
- Conducted health, food-safety & sanitation evaluations to maintain a clean & safe work environment.
- Correctly calculated inventory, budgeted & ordered necessary supplies.
- Managed receiving & organized supplies to maintain quality & control costs.
- Developed promotions to drive business growth & monitored market conditions to stay aware of current trends.
- Reconciled daily cash & credit card sales as well as financial reports in QuickBooks.
- Oversaw a $120,000 expansion of the existing business.
- Remained up-to-date on current trends & attended industry trade shows & markets to view & order inventory.
- Set, enforced & amended rules & procedures to ensure smooth operations.
- Expanded business hours to accommodate demand.
- Prepared for & created new menus, recipes, & products.
- Met, greeted & encouraged feedback from customers. Used feedback to implement positive changes within restaurant & bar.
- Promoted business through participation in & sponsorship of community events.
Education
High School Diploma -
Owen J. Roberts High School
Pottstown, PA 09.1981 - 06.1985
Licensed Realtor - Real Estate
Gold Coast School of Real Estate
Boca Raton, FL 01.1988 - 06.1988
Skills
Budgeting
Coaching and mentoring
Staff Management
Marketing and advertising
Food preparation and safety
Performance improvement
Point of Sale (POS) system operation
Inventory control and record keeping
Operations management
Food service background
Staff Scheduling
Passion for customer satisfaction
Kitchen equipment operation and maintenance
Business operations expertise
Order delivery practices
References
Josh Driskell, Pres. Jenks Chamber of Commerce (918) 299-5005 josh.driskell@jenkschamber.com
Joe Harrison, President Love Bottling Coca-Cola (918) 351-0177 jharrison@lvbeverages.com
Dana Ogorzalek, Owner Hermosa Storage (970) 749-5830 johnanddana101msn.com
Timeline
Owner Manager
Cookiedoodle Bakery & Kitch Cafe
10.2011 - 04.2021
Owner/Manager of Operations
Miss Addie's Cafe & Pub
01.1992 - 02.2011
Licensed Realtor - Real Estate
Gold Coast School of Real Estate
01.1988 - 06.1988
High School Diploma -
Owen J. Roberts High School
09.1981 - 06.1985