Bernadette Feickert
Food Service Management
Pensacola,FL
Summary
Flexible, hard-working and results-oriented manager offering focused leadership and restaurant operations knowledge to drive profitability. Possesses exceptional communication ability, a spirit of inclusivity and practiced staff overseeing skills. Detail-minded leader who thrives in fast-paced settings. Driven to raise standards for operational excellence and all aspects of guest relations.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Owner Manager
Cookiedoodle Bakery & Kitch Cafe
Jenks, OK
10.2011 - 04.2021
- Founded & managed day-to-day bakery cafe business operations, growing revenue year after year for 10 years.
- Trained & mentored new employees to maximize team performance, building customer loyalty, & employee morale.
- Managed schedules for a staff of 22 people, accepted time off requests & found coverage for shift call-outs.
- Effectively budgeted & managed payroll, timekeeping, & paperwork for new hires & terminations.
- Conducted health, food-safety & sanitation evaluations to maintain a clean & safe work environment.
- Correctly calculated inventory, budgeted & ordered necessary supplies.
- Managed receiving & organized supplies to maintain quality & control costs.
- Developed promotions to drive business growth & monitored market conditions to stay aware of current trends.
- Reconciled daily cash & credit card sales as well as financial reports in QuickBooks & Square.
- Directed successful operations, eliminating over $90,000 in debt.
- Remained up-to-date on current trends & attended industry trade shows & markets to view & order inventory.
- Set, enforced & amended rules & procedures to ensure smooth operations.
- Prepared for & created new menus, recipes, & products.
- Met, greeted & encouraged feedback from customers. Used feedback to implement positive changes within bakery cafe.
- Promoted business through participation in & sponsorship of community events & fundraisers.
Owner/Manager of Operations
Miss Addie's Cafe & Pub
Muskogee, OK
01.1992 - 02.2011
- Founded & managed day-to-day restaurant & bar operations in a historic building, growing revenue for 19 years.
- Trained & mentored new employees to maximize team performance, building customer loyalty, & employee morale.
- Managed schedules for a staff of 12 people, accepted time off requests & found coverage for shift call-outs.
- Effectively budgeted & managed payroll, timekeeping, & paperwork for new hires & terminations.
- Conducted health, food-safety & sanitation evaluations to maintain a clean & safe work environment.
- Correctly calculated inventory, budgeted & ordered necessary supplies.
- Managed receiving & organized supplies to maintain quality & control costs.
- Developed promotions to drive business growth & monitored market conditions to stay aware of current trends.
- Reconciled daily cash & credit card sales as well as financial reports in QuickBooks.
- Oversaw a $120,000 expansion of the existing business.
- Remained up-to-date on current trends & attended industry trade shows & markets to view & order inventory.
- Set, enforced & amended rules & procedures to ensure smooth operations.
- Expanded business hours to accommodate demand.
- Prepared for & created new menus, recipes, & products.
- Met, greeted & encouraged feedback from customers. Used feedback to implement positive changes within restaurant & bar.
- Promoted business through participation in & sponsorship of community events.
Education
High School Diploma -
Owen J. Roberts High School
Pottstown, PA 09.1981 - 06.1985
Licensed Realtor - Real Estate
Gold Coast School of Real Estate
Boca Raton, FL 01.1988 - 06.1988
Skills
Budgeting
References
Josh Driskell, Pres. Jenks Chamber of Commerce (918) 299-5005 josh.driskell@jenkschamber.com
Joe Harrison, President Love Bottling Coca-Cola (918) 351-0177 jharrison@lvbeverages.com
Dana Ogorzalek, Owner Hermosa Storage (970) 749-5830 johnanddana101msn.com
Timeline
Owner Manager
Cookiedoodle Bakery & Kitch Cafe
10.2011 - 04.2021
Owner/Manager of Operations
Miss Addie's Cafe & Pub
01.1992 - 02.2011
Licensed Realtor - Real Estate
Gold Coast School of Real Estate
01.1988 - 06.1988
High School Diploma -
Owen J. Roberts High School
09.1981 - 06.1985
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