Business-minded regional sales manager proficient in coordinating and counseling sales teams to promote successful outcomes. Offering expertise in strategic development acquired several years of experience in industry. Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Hi, I’m
BERNADETTE GULLETTE
Regional Manager
BILOXI,United States
Summary
Overview
19
years of professional experience
Work History
Bridesmaids And MoreBiloxi , MS
Regional Sales Manager/Store Owner
03.2017 - Current
Job overview
- Organized and maintained inventory of bridal gowns and related items.
- Conducted fittings with brides to ensure proper garment fit and styling.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Conducted regular market research to identify customer needs and preferences.
- Created promotional campaigns to increase sales in the region.
- Organized trade shows, exhibitions, and other events to showcase products.
- Monitored competitor activities and analyzed pricing trends in the region.
- Collaborated with product development team to create new products tailored to local markets.
- Established relationships with key accounts in the region through personal visits and phone calls.
AT&T MobilityRemote, MS
Arise Remote Work at Home
02.2012 - 08.2017
Job overview
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Managed accounts receivable, collections and credit activities for a large customer base.
- Developed procedures to ensure timely collection of payments from customers.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
Home DepotHuntsville , AL
Special Services Supervisor
05.2005 - 02.2012
Job overview
- Provided guidance and direction to staff members in the special services department.
- Developed and implemented policies, procedures, and programs related to special services activities.
- Conducted regular performance reviews for team members and provided feedback on areas of improvement.
- Monitored daily operations of the special services department to ensure compliance with applicable laws and regulations.
Education
Mississippi Gulf Coast Community CollegePerkinston, MS
Associate of Science from Business Administration
12-2007
University Overview
Skills
- Market and competitive analysis
- Territory and account management
- New Account Development
- Conflict Resolution
- Sales Leadership
- Team Development
- Issue Resolution
- Call Center Operations
- Records Management
- Handling Escalations
- Positive and Constructive Feedback
- Call Monitoring
- Account Management
Timeline
Regional Sales Manager/Store Owner
Bridesmaids And More
03.2017 - Current
Arise Remote Work at Home
AT&T Mobility
02.2012 - 08.2017
Special Services Supervisor
Home Depot
05.2005 - 02.2012
Mississippi Gulf Coast Community College
Associate of Science from Business Administration
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