Bernadette Hudson
Humble,TX
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity. Knowledgeable General Manager with over 28 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Operation Lead
Dashmart
Houston, TX
02.2022 - Current
- Trained, mentored and motivated employees to maximize team productivity.
- Oversaw implementation of procedures, goals and objectives within operations.
- Supervised production efforts and completed various quality control procedures.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Developed action plans based on analysis findings and implemented solutions.
General Manager
Parker School Uniforms
Sugar Land, TX
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed service and sales strategies to improve retention and revenue.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Store Manager
Destination Maternity
Houston, TX
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
Associate of Science - Theology
Portland College of Biblical Studies
Portland, ORSome College (No Degree) - Business Administration and Management
Portland Community College
Portland, ORSkills
- Strong Team Building Skills
- Understanding of Customers' Needs
- Budgeting and Cost Control Strategies
- People Management Proficiency
- Experience Preparing Sales Projections
- HR Knowledge
- Project Planning
- Staff Supervision
- Experience in Leadership
- Program Evaluation
- Team Management
- Training & Development
- Team Building
- Customer Service
Timeline
Operation Lead
Dashmart
02.2022 - Current
General Manager
Parker School Uniforms
Store Manager
Destination Maternity
Associate of Science - Theology
Portland College of Biblical Studies
Some College (No Degree) - Business Administration and Management
Portland Community College