Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAMANTHA COLLINS

Independence

Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing to new ideas that drive company growth.

Experienced with leading and managing operational teams to achieve optimal performance. Utilizes strategic planning and resource allocation to drive efficiency and productivity. Track record of implementing process improvements and fostering collaborative team environment.

Overview

26
26
years of professional experience

Work History

Operation Lead

NAPA Distribution Center
04.2019 - Current
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.

Warehouse Associate

NAPA Distribution Center
04.2014 - 04.2019
  • Work at a rapid pace meets tight deadlines
  • Stocking shelves for the puller can pull the parts for the customers
  • Working in the loop, scanning parts that must go out to other stores in the area
  • Worked safely around moving machinery.
  • Used machinery and equipment such as box cutters and electric pallet jacks.

Assistant Manager

Famous Footwear
08.2011 - 06.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Associate

Famous Footwear
07.2011 - 08.2011
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Consulted with customers about the latest styles and trends
  • Describe merchandise and explain the operation of merchandise to customers
  • Computed sales prices, total purchases and processed payments
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
  • Placed special orders and called other stores to find desired items
  • Recommended merchandise based on customer needs
  • Operated a cash register to process cash, check and credit card transactions
  • Guided customers in choosing items that reflected personal style and shape
  • Administered all points of sale, opening and closing procedure

Assistant Pharmacy Tech

UnitedHealth Group
01.2011 - 02.2014
  • Work at a rapid pace to meet tight deadlines
  • Strictly maintained customer and patient confidentiality
  • Consistently upheld proper pharmacy and general safety procedures and standards
  • Ensured HIPAA compliance
  • Ship the medication in the correct packaging
  • Stocked, labeled, and inventoried medication to keep accurate records.

Front End Team Lead

Dicks Sporting Goods
01.2010 - 02.2011
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
  • Conducted thorough code reviews, identifying potential issues and providing constructive feedback to improve overall code quality.
  • Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Performed cash, card, and check transactions to complete customer purchases.

Cashier

Dick's Sporting Goods, Inc
05.2009 - 01.2010
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
  • Processed all sales transactions accurately and in a timely fashion
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.

Deli Cook

Price Chopper
02.1999 - 06.2010
  • Provided courteous and informative customer service in an open kitchen format
  • Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes
  • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements
  • Followed proper food handling methods and maintained correct temperature of all food products
  • Quickly and courteously resolved all guest problems and complaints
  • Served shoppers in a prompt, courteous and friendly manner

Education

High School Diploma - Basic

William Chrisman
Independence, Mo
01.1990

Skills

  • Quick Learner
  • Accurate Cash Management
  • Collaborative Team Member
  • Strong Numerical Skills
  • Effective Organization
  • Skilled Sales Professional
  • Strong Multi-Tasking Ability
  • Efficiency Enhancement
  • Positive Mindset
  • Effective Team Development
  • Meticulous Attention
  • Effective Multitasking

Timeline

Operation Lead

NAPA Distribution Center
04.2019 - Current

Warehouse Associate

NAPA Distribution Center
04.2014 - 04.2019

Assistant Manager

Famous Footwear
08.2011 - 06.2014

Associate

Famous Footwear
07.2011 - 08.2011

Assistant Pharmacy Tech

UnitedHealth Group
01.2011 - 02.2014

Front End Team Lead

Dicks Sporting Goods
01.2010 - 02.2011

Cashier

Dick's Sporting Goods, Inc
05.2009 - 01.2010

Deli Cook

Price Chopper
02.1999 - 06.2010

High School Diploma - Basic

William Chrisman

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